Customer Service Sales
Resume:
Vanessa Martin
St Louis, MI *****
***********@*****.***
OBJECTIVE
I am seeking a full time position in customer service.
EMPLOYMENT HISTORY
PCMI, Gratiot/Isabella and Gwinn, MI
04/2010 - PresentSubstitute Teacher
Substitute teacher, grades K-12, for the Isabella and Gratiot Counties RESD and Gwinn
School District. Executed teachers' lesson plans. Assisted students with completing
assignments.
Russell Cellular, Alma, MI
05/2011 - 01/2012Wireless Sales Specialist
Provide sales and customer service to new and existing Verizon Wireless customers for a
premium retailer. Provide product and service knowledge to customers. Exceed sales goals
set forth by corporate. Marketing to area businesses and consumers.
Wells Fargo Bank, Gwinn, MI
09/2010 - 05/2011Teller
Customer serivce, process transactions for customers, suggestive sales, adhere to all
banking regulations, balance cash drawer and Vault.
Kentwood Pharmacy, Shepherd, MI
11/2008 - 01/2010Pharmacy Technician
Provided excellent customer service. Submitted new prescriptions and refills to insurance
companies for payment via the HBS system. Responsible for all drug orders excluding CII'2.
Assited in filling long-term care prescriptions including; opus, medicine-on-time and
bubble pack.
Verizon Wireless, Port Arthur, TX
11/2004 - 11/2008Customer Service Representative
Provided telephone and face to face sales, support and customer service to a variety of
customers at an A level store. Researched customers concerns, problems and provided
information on new customer incentives programs. Consistently meet or exceed sales goals.
Trained new customer support representatives within the store. Member of the merchandising
team. Assisted management with the balancing of the cash upon closing.
EDUCATION
MBA/eBusiness
Major: eBusiness
University of Phoenix, MI
BSB/ACC
Major: Accounting
University of Phoenix, MI
CERTIFICATES AND LICENSES
GOLD, The National Career Readiness Certificate, MI
Substitute License, Department of Education, MI
SKILLS AND ABILITIES
Proficient in computer applications such as: Microsoft Word, Excel, Power Point and
Outlook. I am also proficient in using Quick Books and Peachtree accounting software. I
also have wireless technical support experience. I am also an experienced pharmacy
technician.
HONORS AND ACTIVITIES
Consistantly in the top 10% of Wireless Sales Specialists for Russell Cellular. Verizon
Wireless data champ for the Houston / Gulf Coast region in September 2008. Deans list at
DeVry University. Top representative in the Verizon Wireless call center for the year
ending 2005.
NOTES / OTHER INFORMATION
I am a hard worker and a fast learner. I enjoy working in a team environment and sharing
my knowledge.
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