Customer Service High School

Vince Kelly

Email: aboyom@r.postjobfree.com

Address: **** *. ****** ****** #*

City: Milwaukee

State: WI

Zip: 53212

Country: USA

Phone: 847-***-****

Skill Level: Experienced

Salary Range: 35

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Vince M. Kelly

2022 N. Palmer St. #4, Milwaukee, WI 53212; 847-***-**** aboyom@r.postjobfree.com

EDUCATION: Marquette University, Milwaukee, WI

Bachelor of Science in Business Administration

Major: Marketing

Graduation Date: August 2010

EMPLOYMENT:

Minacs Marketing Solutions, Milwaukee, WI; July 2011 to Present Marketing Consultant

*Mazda Appointment Scheduler (MAS) Lead

-Manage 20 current MAS dealers

-Lead and instruct live webinar conferences to spread awareness of MAS program

-Review and train dealership service staff on program before implementation

-Complete and verify monthly billing for online scheduling

-Work with Mazda Program Manager and outside vendor to enhance MAS program

*Assist Program Management with client program deliverables

*Consult and build rapport with 122 SE Mazda dealerships regarding their service marketing

*Sell unique marketing campaigns

*Create marketing plans and analyze various reports

*Work directly with the client at Mazda along with the field representatives to develop solutions and enhance the program

*Increase program growth and revenue

*Ensure high levels of customer service and quality are delivered and sales objectives are achieved or exceeded

*Provide weekly/monthly reports regarding dealer participation levels

*Train new employees

Accomplishments

*Elected to MAS Lead

*Exceeded SE Region On-Demand revenue by 211% over 6 month requirement

*Increased SE Region revenue by 11.75% over previous year

*Increased SE Service Reminder Enrollment by 2% over 10 months

TEKsystems, Brookfield, WI; August 2010 to January 2011 Technical Recruiter

*Developed recruiting strategies designed to identify qualified candidates through various tools

*Evaluate the strengths and weaknesses of candidates through screening and interviews

*Negotiate wages, benefits, and other terms and conditions of employment with candidates

*Oversee pre-employment steps including reference checks and background/drug tests

*Communicated effectively with others in order to create a productive and diverse environment while maintaining relationships with industry contacts to gain industry knowledge and get referrals

Marquette University Athletics, Milwaukee, WI; October 2007 to August 2010 Facilities/Events/Game Management Supervisor

*Job consisted of set-up/tear-down and game-day facilities/event management for Marquette intercollegiate athletics competition, competing in the Big East Conference. Sports included basketball, volleyball and soccer. Events include:

-Big East Cross Country Championship Tournament, (2009)

-NCAA Round 1 and 2 Men`s Basketball Championship (2010)

*Assist Assistant Athletic Director of Facilities and Events with administrative tasks including: student payroll, employee scheduling, and facility scheduling

*Performed excellent customer service for potential recruits and families entering athletic facilities

*Supervised main athletic facilities dealing with other Big East schools, local and national club teams, professional teams and any other public users of athletic facilities. Events include:

-Wisconsin Interscholastic Athletic Association High School Boys` Basketball Super Sectional Tournament, (2008, 2009)

-Converse-Eastbay Classic High School Boys` Basketball Tournament (2008, 2009)

-Wisconsin Basketball Yearbook High School Boys` Basketball Tournament, (2008, 2009)

*CPR certified, First Aid certified

COMPUTER SKILLS

*Adobe Acrobat Professional

*Camtasia 7

*Microsoft Office

-Excel

-Outlook

-PowerPoint

-Word

-Access

-One Note

-Visio

*Ungerboeck Systems International

-Event Business Management System (EBMS)

HONORS & ACTIVITIES:

*Milwaukee Barbarian Rugby, Player (2011-present)

*Marquette University Rugby, Coach (2011-present)

*Milwaukee United U-19 Rugby, Coach (2011-present)

*Level 1 USA Rugby Coach Certification (2008- present)

*Collegiate Select Team Member, Wisconsin Rugby (2010, 2011)

*La Causa Resource Center, Volunteer (2009)

*Marquette Rugby Team, President (2007-2008)

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