Carol Romoser

Email: aboynx@r.postjobfree.com

Address: **** ***** *****

City: Wichita Falls

State: TX

Zip: 76302

Country: USA

Phone: 940-***-****

Skill Level: Experienced

Salary Range: 120

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

CAROL ROMOSER, PMP, PMI-ACP

aboynx@r.postjobfree.com 4821 Alamo Drive, Wichita Falls, TX 76302 C: 940-***-****

PROJECT MANAGER & TRAINING CONSULTANT

A proven leader in project management and user training offers expertise in developing courses that communicate complex concepts to diverse audiences. Leverages a background in programming and development to ensure personnel are well-equipped to meet the technical requirements of projects, client services, and corporate objectives.

Core Strengths: Client Relations - Systems Evaluation & Implementation - Budgeting - Startups - Best Practices

Process Improvement - Product Development - Team Leadership - Project Management - Testing - Staff/User Training

SELECT CAREER HIGHLIGHTS

Established a training and mentoring program for Varolii Corp`s professional services; created and delivered client facing and employee facing courseware while maintained an average student evaluation score of 4.85 on a 5.0 scale.

Defined and maintained up to 15 Customer Education certification programs for Vitria Technology; delivered a wide-range of courses, including hands-on training and instructor-led interactive/traditional lecture courses.

Designed a companywide project tracking/billing system for Saga Software and provided user training/manuals.

Maintained and simplified a student loan tracking system in Natural for the California Student Aid Commission; evaluated and tuned system processes for on-line and batch processing and enhanced system capabilities.

Led a 11-member team and handled client interface for the Texas Lottery Commission project; managed the conversion of a model 204 system to Natural/Adabas, supervising all testing and quality assurance efforts.

PROFESSIONAL OVERVIEW

VAROLII CORP - Technical Trainer 2006-2012

Managed a balanced $150K annual training budget for vendor training and conferences as well as creation and maintenance of the corporate training center; acquired infrastructure tools for courseware creation and delivery.

Oversaw training projects with cross-functional team members ranging executive sponsors to individual contributors.

Identified areas for improvement and worked with managers across the company to change needed processes.

Booked conferences and external training for the professional services department and select members of the customer management and product development teams.

Built infrastructure and maintained a training help desk for staff and customers; field up to 60 requests per month.

Wrote monthly best practices papers and managed client/employee facing certification and assessment exams.

VITRIA TECHNOLOGY - Technical Publications, Senior Technical Writer 2006-2006

Wrote the BusinessAccelerator BusinessWare 4x Connector Guide and delivered BusinessWare 4.3.2 updates for all documents; coordinated the review process with SMEs, reviewers, and engineers worldwide.

VITRIA TECHNOLOGY - Professional Services, Senior Consultant 2004-2005

Initiated and led a department training and certification program for the company`s consulting staff, completing 80+ certifications per quarter; contributed to whitepaper assignments/proofing, exam creating, and team mentoring.

Acted as Business Analyst to gather requirements for two pharmacy systems; wrote business requirements documents, detailed design reports, defined test plans, and loaded test plans into the test director program.

Served as Technical Lead and later assumed full leadership of the PacifiCare HealthCare Systems project; managed up to 32 team members and interacted with the PHS teams and third-party IT personnel.

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CAROL ROMOSER, PMP aboynx@r.postjobfree.com C: 940-***-**** Page 2

VITRIA TECHNOLOGY - Education Services, Senior Technical Instructor 2001-2004

Created courseware for new product releases and developed custom courses to address client needs; updated existing courseware to reflect the most recent product release and conform to development standards.

Served as Lead Instructor, maintaining assorted training environments, driving team development efforts, mentoring junior instructors, and coordinating inter-departmental communications.

Consistently achieved student evaluation scores that averaged 4.8 out of 5.0.

Communicated with support and engineering staff to address customer issues, product workarounds, and fixes.

Managed internal project teams for multiple internal usage systems.

SOFTWARE AG - Education Services, Advisory Instructor 1995-2001

Managed an eight-member team, yearly budgeting efforts, career advancements/promotions, and scheduling.

Designed, implemented, and updated courseware/curriculum, delivering a wide-range of catalog and custom courses that included instructor-led interactive lectures, consulting/mentoring, hands-on courses, and project management.

Developed certification exams and provided customers extended mentoring and project management services as part of the FasTrack training offering; identified and met both in-house and on-site training needs.

SOFTWARE AG - Professional Services, Senior Consultant 1992-1995

Served as project manager on a wide-range of projects for corporate and government clients, delivering assignments on-time and on-budget; designed and developed multiple software applications as part of these projects.

Provided technical expertise and troubleshooting skills for programming, database performance, environmental considerations, tuning, and code reviews for high risk, high profile, and troubled projects.

Analyzed and designed a film system in Architect and implemented the system in Natural/Construct/Adabas; delivered project for Universal Studios on-budget and three weeks ahead of schedule.

Conceived, designed, tested, and deployed an inventory tracking systems for Occidental Chemical Company.

Created budget programs for the California Board of Equalization that complied with state and federal regulations.

Used Natural Construct with Adabas/DB2 to launch a statewide welfare system for the Louisiana Department of Social Services; managed benchmarks, reviewed and enhanced system performance, created JCL, and tuned batch cycles.

Prior: US MARINE CORPS, Computer Programmer Operator/Small Computer Systems Specialist: Contributed to the coding, testing, and installation of the Kaneohe Bay Supply System. Maintained, enhanced, and supported a high risk, high profile management system used by the Provost Marshall`s Office to expedite processing of military files.

KANEB PIPELINE COMPANY, Programmer/Operator: Analyzed user requirements to design, program, test, and deploy applications for stock accounting, payroll, general accounting, client billing, purchasing, maintenance, and controls.

EDUCATION & CREDENTIALS

BA, Information Systems - BETHANY COLLEGE

Certified Project Management Professional (PMP) Agile Certified Practitioner (PMP-ACP)

PROJECT MANAGEMENT INSTITUTE (PMI)

TECHNICAL SKILLS

Programming XBuilder, XTap Prime, BusinessWare, Java, NATURAL, Construct, Predict, Spectrum,

Languages & Tools: Sagavista, COBOL, Assembler, C++, DCL, Fortran, JCL, HTML, Pascal, SQL, Visual Basic, XML, Direct Calls, Acrobat, CVS, SVN, Adamints Creation Matrix, Tortoise, MS Office, PowerPoint

Databases & Platforms: ADABAS, DB2, IMS, Oracle, MS SQL Server, TeraData, Enterprise RDBMS, Sybase, Mainframe, VAX, HP, UNIX, Windows

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