Manager Service

WILLIAM PENNY

Email: ********@*************.***

Address:

City: HAVANA

State: FL

Zip: 32333

Country: USA

Phone: 850-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Senior-level manager with over 15 years of managerial experience. Strong strategic-planning and people-management skills.

Educational Background:

High School Dipolma from atcon automotive management, Pelham AL 1/2001 to 11/2011 (automotive mangement)

Job History / Details:

Executive Summary

Senior-level manager with over 15 years of managerial experience. Strong strategic-planning and people-management skills.

Core Qualifications

I am a honest,hard charging, responsible individual with the understanding of customer needs. I believe customer satisfaction is top priority. I have worked several years at a management level.

I have worked as a Toyota and General Motors Service Manager. Maintained the highest level of professionalism to staff and customers. Managed over 70 employees at one time. Winner of numerous manufacturer awards. Capable of communicating with customers and staff members to insure that vehicles are"fixed right the first time" and that our customers are completely satisfied with the service they received.

Professional Experience

February 2007 to July 2012

Legacy Toyota Tallahassee, Fl

Service Manager

Opened and closed Service Department during scheduled hours. Greeted approximately 120-140 customers per day. Arranged refreshments to be served in the MVP lounge as well as in regular customer lounge. Mediated between customer and dealership over service issues while maintaining customer satisfaction. Authorized factory warranty repairs concerning mechanical, interior, body and paint issues. Worked with numerous insurance and extended warranty companies for repair authorization. Performed cost annualized to determine the most cost effective way to perform a task. Submitted documentation for warranty reimbursement. Administrated over the "Tires for Life Program". Worked with technical assistance in determining design flaws so engineering may correct the design on future models. Scheduled and overseen the training for technicians and other staff members to meet or exceed the factory requirements. Assisted the manufacturer in cases of mediation under the Florida Lemon Law. Operated and maintained an Express Lube Center and Service Center with 53 bays.

August 2005 to February 2007

Champion Chevrolet Tallahassee, Fl

Service Consultant

Greet customers and scheduled service repairs made to their vehicles. Contact management about warranty repairs for their approval. Advised customers of maintenance items for their vehicle to insure the safe and most cost effective way to maintain their vehicle. Ensured customer vehicle was properly repaired and test driven. Inform customers about future maintenance to be performed with an estimate of cost so all parties may properly schedule next visit. Contact customers with an estimate of repair cost and follow up phone calls to ensure technicians, dealership and customers time is not wasted. Inform customers of Customer Satisfaction Index surveys and the importance of the completion of the survey. Greet customers when at the dealership picking their vehicle up from service so that the invoice can be explained.

September 2003 to August 2005

Quincy Buick Pontiac GMC Quincy, Fl

Fix Operations Director

Overseen the daily operation of Service, Parts, Detail and Collision Center. Performed reports for the manufacture and owner. Attended meetings discussing dealership operation. Conduct employment interviews and terminations. Performed payroll requirements each week and resolved any and all complaints.

November 2000 to September 2003

Unglaub and Cloud Tallahassee, Fl

General Manager

Began working as a technician. Prepared own estimates and advised customers. Performed repairs that were authorized. Worked up to a promotion in management overseeing the operation of 7 gas stations with a service center, car wash and convenience stores. All locations operated 24 hours, 365 days per year.

Education,

Professional Training: Graduated from ATCon University in Automotive Management, ASE Service Consultant, Master Toyota/Scion Service Manager, Over 250 hours of various Toyota courses, Shipmate-Hazardous Materials for Dealerships, Workhorse Custom Chassis Certified Service Manager and Consultant, Over 300 hours of General Motors Technical College with courses in automatic transmission and diesel repair.

Affiliations

Good Guys Hot Rod Association-2002 to present

UF/Shands Department of Neurological Surgery-2012 to present

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