Customer Service High School

Kasey Thompson

Email: ********@*********.***

Address:

City: Kirksey

State: KY

Zip: 42054

Country: USA

Phone: 270-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Experience in Customer Service Management. Manage a wide variety of customer service issues quickly and efficiently. Friendly with can-do attitude and willingness to help at all times. Dedicated to effective team management and customer satisfaction.

Educational Background:

High School Dipolma from Marshall County High School, Benton KY 1/2001 to 5/2005 (General Education, Health Sciences)

High School Dipolma from Ashworth University, Benton KY 1/2001 to 10/2012

High School Dipolma from Marshall County High School, Benton KY 1/2001 to 10/2012

Job History / Details:

Summary

Experience in Customer Service Management.

Manage a wide variety of customer service issues quickly and efficiently.

Friendly with can-do attitude and willingness to help at all times.

Dedicated to effective team management and customer satisfaction.

Highlights

Effective problem solver

Team management

Customer-focused

Skilled multi-tasker

Goal-oriented

High customer service standards

Multi-line phone operation proficiency

Written and oral communication skills

Cash register operations

Positive and friendly

Basic clerical knowledge

Microsoft Office, Excel, Word, PowerPoint proficiency

Accomplishments

Supervision

Supervised team of 50-60 Front End associates consisting of Cart Pushers, People Greeters, Cashiers, Courtesy Desk Associates, and Customer Service Supervisors.

Experience

June 2011 to July 2012

Walmart Benton, Kentucky

Front End Zone Supervisor

Supervised team of 50 associates. Worked directly with merchandising supervisors to achieve set goals on the sales floor. Reviewed daily and weekly schedules to ensure adequate staffing. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Resolved customer questions, issues and complaints.

April 2011 to June 2011

Walmart Benton, Kentucky

Customer Service Supervisor

Supervised 40 associates on the front end. Cross-trained and provided back-up for other customer service supervisors, courtesy desk, and cashiers when needed. Processed and issued money orders and money transfers for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Assisted customers in person and via telephone.

November 2009 to April 2011

Walmart Benton, Kentucky

Cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. While in this position, cross-trained for courtesy desk and customer service supervisor.

March 2008 to August 2008

Moors Resort and Marina Gilbertsville, Kentucky

Front Desk Clerk

Assisted customers in person and via telephone. Provided accurate and appropriate information in response to customer inquiries on room and cabin rentals both by phone and in person. Made computer reservations, read and replied to customer emails, and ran the cash register. Prepared reports for closing operations.

September 2007 to November 2007

Holly Nursery Calvert City, Kentucky

Customer Service and Plant Caretaker

Prepared for seasonal sales of Mums, Christmas trees, and Poinsettias. Assisted customers with purchases, answered phone, and ran cash register.

Education

2013 West Kentucky Community and Technical College Paducah, Kentucky

Associate of Science Math, Science, EMT

Completed 55 credit hours toward an Associate of Science Degree. Graduation in May 2013 with completion of a Trigonometry course. Currently enrolled in 3 credit hours of Developmental Psychology and 6 credit hours of the EMT program course.

2007 Ashworth University Norcross, Georgia

Diploma Animal Care Specialist

Diploma coursework completed in October 2006. Diploma granted December 2007 with payoff of program.

2005 Marshall County High School Benton, Kentucky

High School Diploma General Education

Emphasis in math and science. Health Care I, Health Care II, and Medical Terminology.

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