Management Project Manager
Resume:
Angelina L. Masini-Sloan
IT Services Executive - Orlando, FL
http://www.visualcv.com/aboyk3@r.postjobfree.com
Innovator~ Strategic Visionary ~ Respected Leader ~ Team Branding
Summary
Decisive, self-driven individual offering over 15 years of executive leadership
experience in strategic sourcing, financial management, and process re-engineering. Strong
foundational knowledge of helpdesk services, critical incident management, all aspects of
IT asset management, engagement management, enterprise print management and optimization,
ITIL-based service management.
Exceptional strategic appreciation and vision; passionate ability to develop and deliver
on expansive and complicated enterprise level engagements including Document Management
and Print Optimization - consolidated 12,000 personal devices and achieved $1MM in annual
savings by changing personal print behaviors. Proven Financial Management; responsible to
oversee $40MM P&L, Strategic IT Sourcing Relationship Development with $220MM Spend Under
Management, and Contract Negotiations resulting in $8.5MM annual savings.
Visionary attributes pertaining to process optimization and workflow integration
resulting in increased speed to market and reduced FTE costs as well as demonstrated
proficiencies in ITIL Methodologies, Engagement Management, and Six Sigma Disciplines;
comprehensive knowledge of OCC and other regulatory and audit requirements pertaining to
all aspects of Change, Problem, and Release Management.
Awards
Think Big Supplier Diversity Award 2011
Chairman s Award Smart Print 2009
Thought Leadership Sustainability Summit Crystal 2008Professional Experience
Genesis10 Orlando, FL
Director of Managed Services Operations 2012Current
Strategic development of Managed Services Portfolio encompassing Service Desk,
Application Support, Quality Assurance, Desktop Operations and Server Maintenance.
Oversee execution and on-going operational support for all Managed Services Offerings.
Responsible for multiple outsourced Service Desks, large-scale desktop and peripheral
deployment efforts, as well as server maintenance.
Engagement Manager for technology refresh of 400 locations across multiple states in 6
weekends while managing the recruitment of over 1,800 technicians.
RFx responses, proposal documentation, pricing analysis and modeling.
KeyBank National Association Cleveland, OH Years of Service19962011Senior Vice President & Director IT Services and Sustainability COE20092011Director of IT Services:
Strategic development of long term vision for technology purchasing with CIO and line of
business executives for in support of broader corporate objectives
Sourcing execution resulting in $8.5MM in 3rd party spend savings for 2010; Responsible
for over 1,100 IT vendor partnerships; $220MM Spend Under Management
Vendor management and validation of sourcing strategy for all IT spend categories,
including hardware, software, and telecom; and leads implementation
Developed and implemented corporate policies in support of sustainable multi-million
dollar savings initiatives; Led IT Procurement activities in support of Corporate Mobility
and Virtualization programs.
Delivered Corporate Wireless Program; $1.5MM annual savings and cultural changes across
the enterprise
Co-Chair Supplier Diversity Advisory Council. Responsible to ensure the success of Key's
minority and women owned business enterprise (MWBE) Supplier Diversity program; achieved
19% diversity spend for 2010 against 15% corporate goal
Sustainability Center of Excellence Director: 2009 2011
Chair Key Green Council and Green Network; governing body of all sustainability
initiatives
Launched Employee Sustainability Engagement Program with 75% participation growth over 2
years
Director of Sustainability COE; operational body responsible for strategic program
development
VP & Director Enterprise Operations Support 20082009
Director of 4 Operational Divisions (300+ FTE) encompassing all aspects of ITIL Service
Delivery; Service Desk/Critical Incident Recovery Management, Enterprise 24X7 Operations
Command Center, Service Assurance and Measurement, Change and Problem Management, Code
Release, and Request Management Design and Support Services
Executive sponsorship for Enterprise-wide Request Management tool and concepts for
planning, building and running process solutions that provide measurable improvements in
efficiency, cost or revenue. Responsible for increasing efficiency of line of business
processes with measurable efficiency improvements
Business sponsor for implementation of Enterprise Service Management Tool based on ITIL
v3 methodologies
Standardized monitoring and alert detection utilizing IBM Tivoli product suite to provide
proactive event analysis; provide proactive communications and timely resolution of issues
to minimize business impact
Enterprise Architecture Domain Strategy Owner for Technology Process and Inventory
systems and applications
Executive level accountability for P&L, strategic planning, staffing; annual operating
expense of $40MM
VP and Director Enterprise Technology Client Services 2007 - 2008
Director of 205 employees overseeing enterprise technology client services
Responsible for Helpdesk Services/ Critical Incident Management, all aspects of IT Asset
Management, Engagement Management, Print Optimization, ITIL based Service Management, and
LAN/Desktop Support
Executive level accountability for P&L, strategic planning, staffing; annual operating
expense of $38M
Continuous efforts around Enterprise Content Management and paperless workflows
Re-engineered procurement process for all corporate PCs to a centralized image and
distribution center
Executive sponsorship of 5 strategic vendor partnerships with contract values ranging
from $500,000 to $6M
Served as an intermediary between technology partners and business clients to facilitate
revenue generation and/or cost reduction initiatives
VP and Division Manager Western United States,
Engagement ManagerDistributed Print1996 -
2007
Leadership responsibilities for 100 employees; overseeing all aspects of LAN Support for
the western United States as well as Corporate Print Optimization activities
Implemented tool and best practices around LAN File Share provisioning in accordance with
GLBA privacy guidelines and standards
VP and Regional Manager for Northwest Region; Engagement Manger PC Procurement
Leadership responsibilities for 60 employees overseeing all aspects of LAN Support and PC
Refresh
Engineered and implemented centralized PC image distribution center and equipment
redeployment facilities to perform annual PC replacements of 8,000 per year
Senior IT Project Manager and Project Performance Technology Coordinator
Served as Project Performance Coordinator for all Enterprise Technology Operations; Y2K
Coordinator
Facilitated IS/IT 13 week aggressive costing initiative for the corporation
Education:
Weatherhead School of Management Case Western Reserve March, 2011 - Launching and
Implementing Impactful Sustainability Programs
Six Sigma Aveta Business Institute - Six Sigma Blackbelt Certification June. 2011
Pacific Dataware - Novell 3.1 CNE, Certified Network Engineer
Angelina L. Masini-Sloan
IT Services Executive 440-***-****
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