Customer Service Technician
Resume:
roxana chavarria
Email: aboyjr@r.postjobfree.com
Address:
City: brentwood
State: NY
Zip: 11717
Country: USA
Phone: 631-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Certified Pharmacy Technician with 11 years' work at a leading national drugstore chain and a small community pharmacy. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.
Educational Background:
High School Dipolma from new york college of health professions, Syosset NY 1/2001 to 8/2005 (massage therapy)
Job History / Details:
Professional Summary
Certified Pharmacy Technician with 11 years' work at a leading national drugstore chain and a small community pharmacy. Dedicated, hard-working, reliable and accurate professional who delivers courteous service at all times.
Licenses
certified pharmacy technician (CPHT) provided upon request
Skill Highlights
fluent in english and spanish language
up to date on HIPPA rules and regulations as well as expert understanding in Medicare and Medicaid processes.
Strong knowledge in FDA drug safety guidelines
Medication inventory management
Exceptional patient care and interaction
11 yrs of experience in the pharmacy technician field
Technician certification training at current employment
Strong knowledge with all prescription drugs
Motivated and fast learner
Data entry specialist
Professional Experience
March 2007 to Current
CVS pharmacy commack, ny
lead pharmacy technician
Entering new patient profiles and prescriptions into medication input software system.
Provide friendly customer service at prescription drop-off and pick-up counters.
Work closely with pharmacists and used medication input software to safely and accurately dispense medication.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Maintained proper storage and security conditions for all drugs.
Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.
Completed accurate cycle counts, inventory management and will-calls for customers, all parts of my role as inventory specialist.
communicated regularly with insurance companies.
Effectively prioritized tasks and organized workflow to increase efficiency.
February 1998 to October 2006
sheron drugs central islip, ny
pharmacy technician and inventory specialist with rx drugs
mainly customer service and filling prescriptions ex; counting and labeling rx drugs. Also was in charge of inventory of rx drugs, ordering and stocking and well as returns.
Education and Training
2006 new york college of health professions syosset, ny
massage therapy certification massage therapy
studied in courses such as anatomy and biology
eastern as well as western medicine
completed massage therapy rotations in clinical field
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