Manager Quality Control

Curriculum Vitae

Tatiana Fernandes Guedes

* ****** *****, ********** **** Road, Stillorgan, Dublin 18 - Ireland

+353 (0-86-838-**** **********@*****.***

PROFESSIONAL EXPERIENCE:

November 2008 - currentAccount ManagerVistaTEC Language Review Services, Ireland

Managing review projects for Expedia, Cisco, Farnell, Continental Airlines amongst other clients. Responsible for all project management aspects of the accounts, with added responsibility of quality control, query management, training reviewers/translators, writing instructions for projects.

February to October 2008Account Manager - VistaTEC, Ireland

Managing complex localisation projects for several clients, including Novell and PTC. Responsibilities include budgeting, scheduling, resourcing, status reporting, billing and accounts payable, and also other account management responsibilities, such as client relationship management, quarterly client meetings and performance review.

December 2006 to February 2008Project Manager - Lionbridge, Ireland

Managing a team of 17 people as part of the Deployment effort for the MNI R&D Dublin group in Microsoft. Responsible for client interface, scheduling, status report, coordinating internal and external teams, billing, invoicing and payment. Also responsible for contact with the Microsoft Subsidiaries, setting expectations, maintaining the Microsoft and Lionbridge teams always up to date, team capacity load and levelling.

October 2005 to December 2006Project Manager - Lionbridge Technologies, Ireland

Managing complex and challenging projects, like Novell OES, Novell IDM, Microsoft Great Plains, Microsoft Mac Office. Responsible for client interface, scheduling, status report, coordinating internal and external teams, billing, invoicing and payment.

January 2005 to October 2005Resource Manager and Developer- Lionbridge Technologies, Ireland

Resource Developer responsibilities as below

Resource Manager responsibilities include resource allocation for all projects on the site based on capacity, suitability and experience; P&L; rate negotiation; main point of contact for quality or any other issues

May 2003 to December 2004Project Manager - Lionbridge Technologies, Ireland

Managing the Oracle University account

Responsible for client interface, scheduling, status report, coordinating internal and external teams, billing, invoicing and payment

Resource Developer - Lionbridge Technologies, Ireland

From July 2004

Responsible for developing and improving the relationship with our translation vendors for French, Italian, Portuguese, Irish and English. Also responsible for qualifying new vendors, following up on issues, mediating conflicts between vendors and project team, negotiating rates with new and existing vendors, disqualifying vendors in extreme cases of poor quality/communication/delivery.

July 2001 to May 2003Language Lead - Lionbridge Technologies, Ireland

Coordinating the translation side of localisation projects for Oracle University, IBM, Iona, PageFactory/YCOMM, Microsoft Visio, Microsoft Learning (ILT s and MOC courses).

Responsible for creating/maintaining glossaries, style guides, linguistic guidelines; organising quality control checks; linguistic reporting

October 2000 to May 2001

Freelancer translator

English > Brazilian Portuguese translator for several clients, including Lionbridge, SDL, Oracle, TextTrans. Subject-matter: IT, travel, marketing, marcom, telecom, CRM and Financial software.

July 1999 to October 2000Project Manager - Berlitz GlobalNet, Brazil

September 1998 to June 1999

In-house translator - PeopleSoft Brasil

June 1997 to September 1998

In-house translator TTS / Technical Translators Specialists*References available upon request

EDUCATION:

March 2005 - 2009Project Management Professional (PMP) Qualification

PMI Ireland

Currently getting documentation ready to renew qualification.1998 to 1999

Latu-sensu post-graduation in Translation

Universidade Ibero-Americana

Subjects: Linguistic studies; Translation studies and practice; Literary analysis

1995 to 1998

Degree in Translation and Interpreting English/Portuguese

Universidade Ibero-Americana

Subjects: Translation theory; Linguistics; Portuguese grammar; English Grammar; Spanish basics; Latin basics; Translation and version practice (literary, technical, scientific); Interpreting (simultaneous, consecutive, whispering); North-American Literature; English literature; North-American culture; English culture.Secondary School - Colegio Agostiniano Mendel

Primary School - Colegio Agostiniano Sao Jose

LANGUAGES:

Brazilian Portuguese native speaker

Fluent in English

Advanced Spanish

Basic French and German

SOFTWARE AND TOOLS:

Microsoft Word, Excel, PowerPoint

Microsoft Project

SDL Trados and TMS

Catalyst

Microsoft Helium and LocStudio

Novell Workbench

Idiom World Server

HOBBIES AND INTERESTS:

Yoga

Tribal Bellydance

Alternative Therapies

Literature

Music

Photography

Cinema

Travelling

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