Customer Service Medical
Resume:
Wanda Owen
Email: ********@*************.***
Address:
City: Morrill
State: ME
Zip: 04952
Country: USA
Phone: 207-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Responsible medical receptionist with excellent communication skills demonstrated by 5 years of experience in healthcare.
Educational Background:
High School Dipolma from Maine State Academy of Hair Design, Brewer ME 1/2001 to 6/1996 (Mainicurist)
High School Dipolma from Mount View Adult Education, Brewer ME 1/2001 to 10/2012
Job History / Details:
Professional Summary
Responsible medical receptionist with excellent communication skills demonstrated by 5 years of experience in healthcare.
Skill Highlights
Customer service-oriented
Detail-oriented
Flexible
Dedicated team player
Superior organization ability
Reliable and dependable
Strong work ethic
Professional Experience
September 1996 to 10/5/2012 12:00:00 AM
The Nail Spa Belfast, Maine
Nail technician/Salon owner
I am a creative and dynamic nail technician with high degree of knowledge and experience in salon management. I have owned and operated my nail salon on a part time basis for 16 years.
I have excellent client interaction skills with proven ability to grow a strong and loyal customer base.
May 2008 to June 2011
Michelle Morrow D.M.D. Belfast, Maine
Dental office manager
Politely answered phones and scheduled or confirmed office appointments and surgeries.
Alerted other staff when patients arrived and prepared records for dentist review.
Expertly filed patients' charts and processed billing and payments.
Confirmed patient insurance benefits and checked claim statuses.
Prepared and attached all required claims documentation including referrals, treatment plans or other required correspondence to reduce incidence of denials.
Thoroughly investigated past due invoices and minimized number of unpaid accounts.
Recorded and filed patient data and medical records.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Prepared prescription refill requests on behalf of the physician.
Scheduled patient appointments.
Completed registration quickly and cordially for all new patients.
Submitted electronic/paper claims documentation for timely filing.
Responded to correspondence from insurance companies.
Posted and adjusted payments from insurance companies.
Identified and resolved patient billing and payment issues.
Compiled financial reports pertaining to cash receipts, expenditures and profit and loss.Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting.
December 1999 to September 2001
Waldo County General Hospital Liberty/Belfast, Maine
Medical receptionist/Medical Biller
Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services.
Submitted electronic/paper claims documentation for timely filing.
Accurately posted and sent out all medical claims.
Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.
Obtained information about clients' medical history, drug history, complaints and allergies.
Politely answered phones and scheduled or confirmed office appointments and surgeries.Greeted patients.Alerted other staff when patients arrived and prepared records review.Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
Expertly filed patients' charts and processed billing and payments.
August 1997 to July 1998
Searsport Drug Searsport, Maine
Drug delivery/Store clerk
Regularly stocked shelves, rotated stock and checked for expired medications.
Receptively answered customer questions and helped locate desired items in the pharmacy.
Efficiently operated cash register and handled cash, checks, and charge transactions.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Delivered prescriptions to health care facilities and patients homes.
October 1988 to April 1993
Casco Northern Bank Camden, Maine
Bank Teller
Handled various customer transactions and reconciliation tasks. Answered phone inquiries.Informed/sold customers various bank products. Serviced automated teller machine. Bought and sold currency from Brinks.
April 1988 to October 1988
Bangor Savings Bank Belfast, Maine
Bank Teller
General teller duties
April 1985 to April 1988
Ames Department Store Belfast, Maine
Front End Supervisor
Developed positive customer relationships through friendly greetings and excellent service.Resolved customer complaints regarding sales and service.
Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
Trained and served as a peer coach for new sales associates.
Education and Training
1996 Maine State Academy of Hair Design Brewer, Maine
Manicurist
1987 Mount View Adult Education Thorndike, Maine
GED
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