Project Manager Customer Service
Resume:
James Jackson
Email: aboyh0@r.postjobfree.com
Address: **** *******
City: Schertz
State: TX
Zip: 78154
Country: USA
Phone: 210-***-****
Skill Level: Management
Salary Range: 45
Primary Skills/Experience:
See Resume
Educational Background:
See Resume
Job History / Details:
JAMES L. JACKSON aboyh0@r.postjobfree.com Cell: 210-***-****
3005 Muntjac street Schertz, Texas 78154 Home: 210-***-****
EXECUTIVE SUMMARY
Dynamic, resourceful, and effective Manager and Team Leader with a solid record of achievement and a broad range of proven skills that include:
* Posses a current DOD Clearance * Budget Management
* Information Management * Recruiting/ Retention
* Problem Solving/ Troubleshooting * Training/Career Development
* Special Project Management * Professional Presentations
Principal personal strengths include loyalty, integrity, and a health sense of urgency. A team leader who develops consensus and creates a positive environment that encourages team members to perform at their best.
CAREER ACCOMPLISHMENTS
FIELD TECHNOLOGY COORDINATOR - Serves as a LAN Administrator within the Office of Information and Technology, responsible for work that involves the planning and delivery of customer support services and the operation, installation, and modification of the local computer network used to support the office`s line and administrative program. The duties and responsibilities consist of but not limited to:
* Managing over 1100 workstations and 800 users from seven domains in a Windows 2008 server and Active Directory environment
* Using the Remedy Ticket tracking database to track and resolve problems
* Provide voice communication using the Telecommunications System
* Spearheading critical IT projects that provided security and environmental upgrades
* Diagnosing and resolving problems in response to customer reported incidents
* Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements.
* Installing, configuring, troubleshooting, and maintaining customer hardware.
* Developing and managing customer service performance requirements.
* Developing customer support policies, procedures, and standards.
* Providing customer training.
* Planning, designing, developing, and integrating network systems with existing or planned network infrastructures.
* Ensuring the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of customer support services.
* Planning and performing difficult and complex assignments and develops new methods, approaches, and procedures.
* Providing advice and guidance on a wide range and variety of complex IT issues.
* Representing the office in the interactions and other organizations with private contractors.
DEFENSE NETWORK ANALYST - Served as a Network Defense Analyst Responsible for network monitoring and intrusion detection analysis using the Army`s selected intrusion detection tools and activates related to Network Security Division (NSD) mission.
* Defended the Army network against attempted network intrusions in real time. Identified the immediate action needed for a given IP address.
* Performed database queries and submits threat requests against offending foreign IP addresses.
* Validated Authorized and Unauthorized activity on the Army Networks. Provide historical records of protected network utilization.
* Documented Network Devices and location of network devices. Provided technical information to Army customers on devices with an emphasis on any possible security issues with them.
* Researched suspicious activities, documented it and reported it. Correlated suspicious activity across Major Army Commands, provide documentation of activity. Updated information in military databases.
* Supported and assisted in the development, test, and implementation on Army networks as required, to include both NIPRNET and SIPRNET monitored network operations.
US ARMY RECRUITER - COORDINATED, recruited, interviewed, counseled and qualified applicants for enlistment. Disseminated and displayed recruiting materials. Explained benefits, prepared enlistment forms and documents. Utilized and analyzed management data to evaluate applicants. Planed and Conducted seminars and conferences.
G6 PLANS AND EXERCISES SUPERVISOR - Performed a full scope on Information Technology (IT) and Telecommunications support for US Army South. Planned, directed and managed military IT employees and provides guidance and supervision to DOD IT employees. Directed the work of subordinates; evaluated work performance; resolved complaints from employees; and identified training. Successfully. . .
* Served as Project Manager and a Subject Matter Expert for IT projects in Honduras, Guatemala and Jamaica.
* Responsible for coordinating with project managers, research laboratories, educational institutions, government agencies, private industry, contractors and vendors.
* Provided information and data on special equipment and systems in support of both technical and tactical telecommunication special projects.
EDUCATION
Degree Seeking: MS Information Assurance, University of Maryland University College, Adelphia, Maryland
Associate in Applied Science, Jefferson Community College, 2001
76.0 Semester Hours Completed, North Central Institute, 1998
Professional Development:
* Army G3 Computer Security Course
* Interconnecting Cisco Devices 1 & 2
* Telecommunication Operations Chief Course
* Composite Risk Management Course
* Senior Safety Officer Course
* Army Recruiter Course
* Hazardous Material Course
ADDITIONAL INFORMATION
* Extensive computer skills include Microsoft Office (Word, Excel, PowerPoint, and Access),
* A seasoned business traveler.
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