Quality Control Sales

Stephen Mac Neil

*** ******* ****, ***** ***, Nova Scotia, B1A 4N6 902-***-**** ***************@*****.***

HIGHLIGHTS OF QUALIFICATIONS

15+ years of experience in the manufacturing industry

9+years of experience in the sales/customer support

Solid background of client care management

Solid background in process development, product quality control and product design

Extensive management background

Excellent communicator both written and verbal

Team leader with proven results

Proven ability to adapt to changing environments

Experienced budgetary management skills

SKILLS AND EXPERIENCE

ManufacturingSet-up and organized a production line for Electronic Circuit Board ManufacturingSetup ISO 9001 in a manufacturing environmentAnalyzed failure mechanisms to improve manufacturing processes and yield improvementIdentified and troubleshot process, equipment and operation-related issuesProduced detailed production documentation for implementationProvided engineering and design feedback to improve product to streamline productionProduced a system for detailed production documentation for each batch processed for traceabilityProduced and maintained quality control documentation for production department

Management

Managed a production staff of 25

Produced reports for senior management to evaluate the performance of my department

Hired, trained and evaluated manufacturing staff

Budget management of production department

Product Support Provided Technical support for productsOn site visits to trouble shoot productsTrained and worked with technicians, mechanics, engineers and managers on site.Performed real time installs of products for demo’sSuccessfully related technical information to many levels of customer from Mechanic to ManagersOnsite visits included Hands on demonstration to presentations in the board room in the same day

SalesPrepared brochures and sales/support related bulletinsProvided engineering and design with market feedback to improve present products and develop new product offeringsDetailed client management from sale and technical support to accounting related mattersIdentified opportunities and new markets for existing productsDeveloped a chain of distributors across North America

EMPLOYMENT HISTORY

Protocase Inc. – Manufacturer of custom enclosures for engineers and designers with customers from oil fields, aerospace and research

foundations.

New Account Manager – Specializing in interfacing with new

customers with new designs. Providing a technical interface with customer needing enclosures for their inventions and products. Provide technical support and choice of enclosure design

to meet the specified operational requirements. 2012 – Present

DynaGen Technologies Inc. - Manufacturer of automatic engine controls and automatic transfer switch systems for generator manufacturers and distributors

Senior Sales Engineer - Specialized in technical support of products

OEM sales, Distributor sales, Responsible for spotting Industry trends

recommending product changes to meet customer demand, Onsite

visits and technical training for customers. 2008 – 2011

Sales Manager - Specialized in sales and training, set up distributor

network, spotted network trends and recommended product changes

onsite visits and presentations. 2003 – 2005

VP Manufacturing - Organized and staff of 25 manufacturing

staff,produced and approved work instructions, work standards,

implemented and maintained quality control systems. Implemented

and maintained ISO9000 1997 – 2003

Materials Control Manager – Responsible for all purchasing and

shipping, control of product material costs and recommending

components to qualify for cross replacements, set up Letters of Intent

and blanket ordering. Negotiated pricing and contracts for

purchasing 1996 – 1997

Quality Control Manager 1994 – 1996

Canac(CNR rail road, Sydney Steel site), Sydney, Nova Scotia

Non-Destructive Testing Technologist 1993 - 1995

ABB( Lingan Power Plant Nova Scotia Power site)

EDUCATION HISTORY

Bachelor of Metallurgical Engineering 1993

Technical University of Nova Scotia

Bachelor of Information Technology, Applied Micro Electronics 2003

Cape Breton University(unfinished)

References Available Upon Request

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