Customer Service Administrative Assistant

Monika Shah

****-** ****** *****

Scarborough, ON M1G 3S4

(Cell) 647-***-**** (Res) 647-***-****

aboyfn@r.postjobfree.com

Objective: A position that provides me the opportunity to contribute by utilizing my experience, training and capabilities in Administration, Accounting

Skills overview: Bachelor of Science and Diploma in Computer ApplicationsOver five years experience in providing Office supportExperienced in working with SAP FICO(ERP system)Purchase to Pay – full cycle understandingAble to prioritize multiple tasks successfully with meticulous attention to detailStrengths in organizing, planning, invoicing and data entryExtensive knowledge of MS Word, MS PowerPoint, MS Excel, MS Access, Outlook Express, Lotus Notes and Internet ApplicationsProficient in working with operating systems like DOS, Windows 95, 98, 2000, Windows- XP, Windows-NTExcellent leadership and communications skills (Oral and Written)Honest, trustworthy, and responsible team player, who can work with little or no supervision

Employment History:

Operations Executive Jan 2010 – May 2012

D A Consultant, Bardoli, IndiaDelivered consistent and efficient reception coverage, telephone and walk-in inquiries Analyzed customer service data and created reports that can be used to help shape customer support strategySolved queries for the website maintenance, customer data for various mutual funds investmentCreated User logins & passwords for customers & maintained customer databaseProcessed applications for SIP’s based on the customer requestResponsible for monthly customer follow up – for SIP installment reminder, messaging & sending monthly account statement via text messages & e-mailsResponsible for all professional correspondence

Accounts Payable Associate Jun 2007 – Jun 2009

Lincoln Electric Co. of Canada, Toronto, ON

Reviewed Codes, verified and entered data into accounts payable into SAP FICO module(ECC 6)Checked invoice extensions and computed totals, net amounts, discounts, applicable taxes for materials or services ordered; reviewed supporting records such as purchase orders, requisitions, packing slips and freight billsProcessed invoices, purchase orders, expense reports, credit memos and payment transactionsComposed effective accounting and ad-hoc reports summarizing A/P data for supply chainFollowed up on account statements and other discrepancies regarding payment of accounts, and serves as liaison between departments and vendors in the resolution of administrative problems and inquiriesResearched processing problems, contacted departments and vendors to resolve problems and expedite paymentResponded to inquiries by telephone or in writing; referred complex problems for solution to Accounting SupervisorFacilitated "no-fault" internal and external audits as a result of sound recordkeeping and thorough documentation Handled petty cash and cheque run Responsible for daily deposits, banking and some AR posting to G/L acct

Administrative Assistant Feb 2007 – April 2007

Simplicious, Toronto, ON Delivered consistent and efficient reception coverage, telephone and walk-in inquiries Processed incoming and outgoing mail and courier service; handled photocopier and fax Drafted outgoing correspondence and memosProvided general information to clients regarding programs offeredConducted meetings, took minutes and gave presentationsPrepared payroll calculations, timesheets and processed payroll using Simply AccountingDeveloped reports, documentation and spreadsheets assignments as required by supervisor

Receiving Clerk and Data Entry Operator May 2005-June 2006

Cinram International Incorporation, Toronto, ONCommunicated through e-mails in a professional manner and effectively dealt with customers complains and concernsActivated new products in system data base as per P.O.of different studiosVerified packing slips of received loadsReceived products and scrapped products systematicallyVerified Received products as per P.O. and generated scrap list using Ms-ExcelCreated receiving report based on packing slipCreated new locations and deactivated unused locations for product storageKept record of receiving data, handled files and managed other paper work

Teacher July 2002 – Mar.2005

B.K Patel English Medium School Taught Computer Applications to Grade 4-12Prepared subject material for presentation according to an approved curriculumTaught students through lectures, discussions, audio-visual presentations and laboratory, shop and field studiesAssigned and corrected homework, prepared, administered and corrected tests Evaluated the progress of students and discussed results with students, parents and school officialsAdvised students on course selection, vocational and personal matters, Provided tutoring assistance and developed course materials and curriculum content

Administrator June 1999 – June 2002

Zed Career Academy Managed Career Academy engaged with computer literacy and different courses like Fashion designing, Hotel ManagementConducted training classes for teaching HTML,DHTML, JAVA Script, C & C++Prepared question papers for various course exams and organized convocation Guided counselors for inquiry follow up and scheduled marketing staff for various zones

Education:

Bachelor of Education 1995

Bachelor of Science 1991

Diploma in Computer Application 1990

Special Training:

MS Office Applications

(By Informatics Computer Center. A Pro metric center of Microsoft)

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