Customer Service High School

Verdie Bertram

Email: ********@************.***

Address:

City: Monticello

State: KY

Zip: 42633

Country: USA

Phone: 606-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Results-driven Customer Services Representative with proven ability to establish rapport with clients. Highly enthusiastic customer service professional with 15 years client interface experience.

Educational Background:

High School Dipolma from jefferson, Louisville KY 1/2001 to 4/1988 (Income tax preparer)

High School Dipolma from Jefferson Co Adult Ed, Louisville KY 1/2001 to 10/2012

High School Dipolma from Jeffersontown, Louisville KY 1/2001 to 10/2012

Job History / Details:

Career Overview

Results-driven Customer Services Representative with proven ability to establish rapport with clients.

Highly enthusiastic customer service professional with 15 years client interface experience.

Core Strengths

Excellent communication skills

Problem solver

Energetic work attitude

Active listening skills

Seasoned in conflict resolution

Customer service expert

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Quality Communication

Interacted with 50 affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.

Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Work Experience

May 1984 to January 2000

B and B Builders Inc. Mount washington, Ky

Office manager

Assisted customers in person and via telephone.

Cross-trained and provided back-up for other customer service representatives when needed.

Assisted customers with store and product complaints.

Educational Background

1974 jefferson Louisville, ky

T-Card Income tax preparer

Continuing education in tax laws for individuals and small business.

1971 Jefferson Co Adult Ed Louisville, ky

No degree Account payable and receivable

Continuing education in accounting.

Jeffersontown Louisville, ky

High School Diploma business

Continuing education to prepair for collage

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