Customer Service Administrative Assistant

Bridgrette Loving-Tarpey

Email: ********@************.***

Address:

City: Sun Prairie

State: WI

Zip: 53590

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Administrative Assistant with 8 years experience in the educational field and private business. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Educational Background:

High School Dipolma from U.W. Parkside, Kenosha WI 1/2001 to 5/1993 (Political Science)

High School Dipolma from Post College Education, Kenosha WI 1/2001 to 10/2012

Job History / Details:

Career Overview

Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative. Administrative Assistant with 8 years experience in the educational field and private business. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.

Skill Highlights

Problem resolution

Administrative support

Meet deadline

Team building

Staff motivation

Business correspondence

Created reports using a variety of data bases

Type 50 WPM

Experienced in using professional email systems

Administrative operations

Spreadsheet development

Meeting minutes

Microsoft Office skills

Trained to use Microsoft Access

Attention to detail

Meets/exceeds goals

Self-starter

Excellent organizational skills

Creative Problem Solving

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

On many occasions assisted clients over the phone and in person, who were upset, confused or needed help. Successfully assisted them and they often were very thankful and relived.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Data Entry

Reviewed and updated client correspondence files and scheduling database.

Planning

Arranged, scheduled and coordinated all standardized testing.

Ensured staff was equipped with all necessary supplies and information to ensure an optimal testing environment.

Professional Experience

July 2008 to 10/4/2012 12:00:00 AM

Indian Mound Middle School - McFarland School District McFarland, WI

Guidance Administrative Assistant

Prepared folders and maintained records of newly enrolled students.

Provided efficient customer service to clients.

Prepared the schedule and facilitated testing for 500 students.

Processed all of the personal records for the students and their families who attended the school.

Supported two guidance counselors and 40 teachers.

Performed special projects for school principals.

November 2006 to December 2007

ABS Global, Inc. DeForest, WI

Transportation Coordinator and Customer Service

Performed regular telephone contact with livestock owners to discuss health status of their animals to process their delivery to the ABS facility.

Coordinated with the livestock owners around the country to create a pick up route that encompassed a quadrant of the United States and relayed this information with all of the appropriate paperwork to the trucking company.

Provided customer service and billing assistance to the sales force and the public.

Performed data entry for all of the veterinary services given to the livestock at the ABS facility in DeForest, WI.

September 1994 to June 1996

Outagamie County Public Defenders Office Appleton, WI

Office Assistant (volunteer)

Processed new clients with registering for representation by a public defender.

Supported the lawyers by taking information to the courts and detention facility.

Assisted with daily office work.

Education

1993 U.W. Parkside Kenosha, WI

Political Science

Post College Education,

Continuing education in Access I database

Certified in Non-Violent Crisis Intervention

Trained in Restorative Practices which focuses on communicating and maintaining positive relationships.

Attended workshop that was held by the Department of Public Instruction on handling and and transferring records.

Contact this candidate