Engineer Software

Rick Chahal

* *********** *****, ***********, ******* M1B 5M6

Cell: 647-***-**** Email: **********@*****.***

A highly skilled IT Technical Professional with over 5 years of experience in strong technical skills of various workstations, servers, NAS & storage solutions.

Results-oriented and customer-focused individual to contribute creatively, professional ethic and hard work towards the success of your company and its growth.

Participate in the establishment of direction through the creation of the vision, mission, strategic and tactical plan.

Diplomas in Network Systems Technology and Computer Systems Technology.

Specialized certifications in VMware VCP410, Cisco CCNA, MCSE 2003 with messaging, CompTIA A+, SMS 2003 and Sun Solaris Systems Administrator II with proficiency in Exchange, Active Directory, MS Windows suites.

TECHNICAL SKILLS

MS Windows Server 2k/2003/2008, MS Windows NT/95/98/2K/Vista/7, MAC OSX, QNAP, Novell, MS DOS, AS400, UNIX, Solaris

Internet, Wireless, SMTP, DNS, DHCP, LAN, WAN, Cisco routers/switches, IP Storage, SAN, NAS, RIP, OSPF, VPN, Ethernet, OSI, RRAS, TCP/IP and Novell Netware

SMS 2003/SCCM/SCOM, Exchange 2003/2007/2010, BES Servers, Symantec BackupExec 2010, VMware, SQL Server, Callpilot (phone system), Acornis, Norton Ghost, Trend Micro, SAAZ, Autodesk, Clarity, Orion network monitoring, SharePoint 2010, Barracuda Ironport, Openfiler, Apache and other various applications

Rick Chahal

Cell: 647-***-**** Email: **********@*****.***

WORK EXPERIENCE & ACCOMPLISHMENTS

Technical Analyst, Sherritt International, Toronto ON, June 2008 –July 2011

Sherritt International is the world leader in the mining and refining of nickel with projects and operations in Canada, Cuba, Indonesia and Madagascar. It is the largest coal producer in Canada and the largest independent energy producer in Cuba.

Implemented and renewed VMware licenses which reduced costs of purchasing enterprise plus, setup offsite backup SAN Storage as well as decreased IT cost by more than $50,000Configured Blackberry’s to become a tethered modem which allowed end-users to use their laptops as an alternative source of accessing the Internet at offsite locationsPrevented Trojan Horse, Conficker and other viruses to be attacked from offsite locations which allowed all workstations and servers to be secure and unaffected by these types of virus attacksCreated Investor Relations external phone line and voicemail which allowed investment inquires to be responded efficiently and thereby potentially allow the department to gain feedback from investorsCompleted on migration with Exchange 2003 to 2007 mailboxes which allowed more functionality with outlook and OWAResolved memory leak issue on Exchange 2007 server by creating automation backup script which allowed the server to be stableUpgraded our antivirus software for both server and workstations which allow enhanced functionality and security Created and implemented internal IT documentations for IT department which reduced number of common issues & faster resolution response time for employees in the corporationCreated script that upgraded our antivirus called Trend Micro Officescan which allow minimum interaction on client workstations and enhanced additional protection against virusesCompleted on shrinking Solarwinds Orion Database which increased space on the Orion server and allow the software to monitor all our servers in our officeTested and completed on creation of automation deployment for upgrading from Office 2007 to 2010 for all workstations in the corporate office.Investigated on troubleshooting mail flow for employees emails by monitoring our spam filter called Barracuda Ironport Maintained and monitor virus definition on both Servers and Workstations using Trend Micro Officescan and Server Protect which allowed all computers to have the latest up-to-date definitions of virus signaturesCompletion of removal of viruses using other third party antivirus software such as Norton Antivirus, Internet Security and Microsoft Security Essentials on various laptops and desktopsInvestigated and obtained recovered files and emails for various employees via our backup tapes (SDLT and LTO4) using Symantec Backup Exec 12.5Primary Responsibility to Monitor Backups on all servers and perform various procedures of maintaining backup tapes both onsite and offsiteReplaced all copiers to Xerox brand which allowed reduction of cost for all departments in the corporate office and streamline to one vendorProvided and Setup phone extensions for new employees and departments via through Nortel PBX phone systemCompletion on intergrading add-ons for various Sherritt Forms and migrated them from Office 2007 to 2010Completion on Visio 2010 project which allowed HR to view/edit charts from third party program to Visio 2010Administer/Maintained Blackberry Enterprise Server for all corporate employees globally and administer tasks such as remote wipes, deactivation of cell phone numbers via SIM cards, etc.Unlocked various Blackberry models which allowed employees to use other carriers to use their BlackberryCompletion of backup archived mailboxes and older .pst files for previously employed via workstationsCompletion on creation of Windows Server 2003/2008 Server Virtual Machines based on our development ESX servers and SAN which allowed further testing of various applications to become on the production environment.Performed Snapshots on Dell Equal logic PS4000 and PS6000 which allowed faster recovery point on Virtual Machines without the need of recovery of backup tapes.

Accomplishments: Recovered file servers and public folders via Backup during catastrophic failure which saved the corporate company billions $Replaced defective tapes with no cost when negotiating with vendors which saved IT department over $10,000Removed @sherritt.com from blacklist via telecommunication companies which allowed the functionality for all corporate users to send/receive sherritt.com emails through other carriers such as Rogers, AT&T, etc.Resolved high disk latency of ESX servers which allowed all ESX hosts to perform in high availability feature to be fully functionalCompletion of migrating physical servers to virtual which reduced number of blade servers Implemented remote support on MAC/PC which allowed IT department to perform remote capabilities on all employee’s workstationIntegrated Apple MAC computers to Windows server environment which allowed employees to use their MAC and perform the same tasks as a Windows based computerStandardized all Windows based client machines for all departments which allowed streamlining all software and requirements based on department needs

Technical Analyst, XBASE Technologies, Toronto ON, March – September 2007

XBASE Technologies provides consultation and client-focus with services since 1988. They provide full support to clients in many sectors such as transportation, government, Non-Profit Organization and legal firms throughout Toronto.

Recovered client’s emails which allowed them to work more productively.Conducted daily server backups and restored when needed.Performed Software Inventory which resulted in summarization of client requirements.Assisted with office moves for client servers and desktops which allowed client to be operational within service level agreement.Monitored servers which allowed proactive fault isolations on servers, and allowed servers to perform at top efficiency. Imaging of Windows 2003 servers and Windows XP workstations using Norton Ghost and sysprep utility.Coordinated with team members to manage daily team workload. Researched end-user requests, which significantly increased productivity.

Guided clients through phone on physical troubleshooting offsite network failures and other software/hardware issues.

Accomplishments:Created QA Instructions that resolved CPU utilization which allowed the team to reduce customer calls relating to this issue.Executed ODBC connections with Sage ACCPAC software which allowed users to access their SQL queries through their database in Windows.

SMS/Setup Support Engineer, VMC/Microsoft, Mississauga ON, 2006 – 2007

VMC is a technology consulting and partner for Microsoft which provides flexible, scalable and support solutions for Microsoft products.

Provided clients with training and additional information about SMS 2003 which allowed clients to understand SMS 2003.Compiled SMS reports which generated detailed information for clients.Educated employee in using ticketing/phone system which allowed employee to continue helping clients resolve their issues.Assisted with Hardware Peripheral issues.Significantly increased productivity by researching end-user needs, developing, testing and documenting.Compiled and analyzed Active Directory reports using Microsoft Product Support’s Reporting Tools.

Accomplishments:Completed the recovery of Windows OS which allowed the client to continue their work using Windows OS and MS Office Suite softwareResolved SMS client push installation issue which allowed the client to deploy applications to servers and workstations

EDUCATION AND CERTIFICATIONS

Computer Systems Technology Diploma, Seneca College, Toronto, ON

Network System Technology Diploma, Herzing College, Toronto, ON

Cisco CCNA Certification (Renewed) 2011VMware Certified Professional VCP410 2010Designing, Implementing, and Managing SMS Server 2003 2007 Microsoft Certified Systems Engineer (MCSE) 2003 2006 Cisco CCNA Certification 2006 Sun Solaris System Administrator II 2005 CompTIA A+ Certified Technician 2005

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