Customer Service Information Technology

Saad Benslal

Email: aboyb7@r.postjobfree.com

Address:

City: Covington

State: WA

Zip: 98042

Country: USA

Phone: 206-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Skilled Computer support specialist offering superior technical knowledge for work in a fast-paced semiconductor industry.

Educational Background:

High School Dipolma from Green river Community College, Auburn WA 1/2001 to 10/2012 (Information Technology)

Job History / Details:

Summary

Skilled Computer support specialist offering superior technical knowledge for work in a fast-paced semiconductor industry.

Highlights

Customer service expert

Analytical and critical thinker

Patient and diligent

Vast technical knowledge

Fast learner

Server Expert (windows server 2008 R2)

Basic Computer security skills

Operating Systems instalation, Maintenance, and troubleshooting

Skilled multi-tasker

widows XP/Vista/win 7

Microsoft Office / Power point / Access

Expert in disaster recovery

DHCP/DNS Ethernet and Firewall proficient

Active directory and account management skills

C# programming skills

Maintain, trouble shoot and replacement of computer components and hardware

Experience

January 2004 to February 2007

Chayb Cyber Caffee Fes, Morocco

Computer Support Technician

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Displayed courtesy and strong interpersonal skills with all customer interactions.

Met and exceeded company sales and productivity goals for 2004-2006 period.

Resolved problems with malfunctioning products.

Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Informed customers about issue resolution progress.

Supported customers having data connectivity issues.

Education

Green river Community College Auburn, Washington

Associate of Applied Science Information Technology

Coursework in Information Technology and Computer Applications

Continued education classes in Distributed Computing, Networks and Databases

Completed customer service training program

Coursework in Business and Communications

Coursework in Programming for IT professionals

Coursework in Microsoft Windows (Current version)

Server Implementation

Coursework in PC Repair Technician

Coursework in Introduction to Computer Science

Inside Microsoft Office

Fundamentals of Computers

Student Assistant

Introduction to Network Security

Math& 141 or Precalculus

Engl& 101 English Composition I

Cmst& 210 or Interpersonal Communication

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