Customer Service Manager

Champha Benavides

Email: aboyay@r.postjobfree.com

Address:

City: Fresno

State: CA

Zip: 93720

Country: USA

Phone: 559-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Energetic and reliable office manager skilled with working with a diverse group of people.[Office Manager] with [10] years experience. Areas of expertise include [customer service is a must,money transaction,payroll,work order processing,data entry,schedule]. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.Enthusiastic and well-organized Administrative Assistant with solid background in data entry,event planning.Organized office manager with over 10 years experience in a fast-paced business operations setting.I'm a high-preforming,Innovative, Mature, Motivated,Multi-Task-Oriented person. I am also Productive, Performsnce Driven,ambitious, Dedicated.

Educational Background:

High School Dipolma from st. Mary High, San Jose CA 1/2001 to 5/2000 (science)

Job History / Details:

Career Overview

Energetic and reliable office manager skilled with working with a diverse group of people.[Office Manager] with [10] years experience. Areas of expertise include [customer service is a must,money transaction,payroll,work order processing,data entry,schedule]. Demonstrated ability to provide exceptional support and service for a broad-range of staff and clients.Enthusiastic and well-organized Administrative Assistant with solid background in data entry,event planning.Organized office manager with over 10 years experience in a fast-paced business operations setting.I'm a high-preforming,Innovative, Mature, Motivated,Multi-Task-Oriented person.

I am also Productive, Performsnce Driven,ambitious, Dedicated.

Skill Highlights

Travel administration

Report development

Problem resolution

Administrative support

Meet deadline

Knowledgable in [administrative function]

Schedule management

Legal administrative support

Filing and data archiving

Inventory systems

Patient scheduling

Meets/exceeds goals

Self-starter

Project planning

Team liaison

Typing 85 WPM

Attention to detail

Microsoft Office skills

Administrative operations

Team building

Staff motivation

Employee training and development

Business correspondence

Core Accomplishments

Operations

Collaborated with [teams/departments] to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [areas of responsibility].

Management Support:

Ensured smooth operations by supporting executive team.

Calendaring:

Planned all meetings and travel for CEO.

Travel Planning:

Booked heavy domestic and international travel for department of 20.

Scheduling

Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research:

Investigated and analyzed client complaints to identify and resolve issues.

Training

Responsible for training all new employees to ensure continued quality of customer service.

Vendor Management:

Negotiated low vendor rates for office supplies.

Event Planning

Successfully planned and executed corporate meetings, lunches and special events for groups of 100 employees.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

File Management

Prepared monthly reports for records, closed terminated records, completed final audit of charts and insured that all documentation has been received and filed.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Monthly Reporting

Organized billing and invoice data and prepared accounts receivable and expected revenue reports for controllers.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Reporting

Maintained status reports to provide management with updated information for client projects.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Inventory Management

Managed inventory and office budgeting for supplies for busy office of 30.

Professional Experience

February 2001 to October 2012

Madera Flea Market Madera, Ca

Office Manager

Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.Served as corporate liaison between the finance, IT and marketing departments.Served as corporate liaison between the finance, IT and marketing departments.Negotiated pricing with vendors regarding wholesale billing and marketing procedures, decreasing monthly costs by 15 percentage .Performed regular telephone contact with providers to discuss status of rebilling and reimbursement process to ensure account resolution.Planned, developed, organized, evaluated and directed implementation of facility's resident care policies.Prepared folders and maintained records of newly admitted patients.Provided efficient customer service to clients.Researched aging reports including reimbursements which were 90 days in arrears status.Reviewed and explained insurance plans to patients to guarantee full understanding of payment policies and procedures.Contacted insurance providers to verify correct insurance information and get authorization for proper billing codes.Trained new employees on multiple medical billing programs and data entry software.Updated patient accounts and information on a daily basis.Verified and created claim numbers by communicating with various insurance companies.Created databases and spreadsheets to improve inventory management and reporting accuracy.Excelled within deadline-intensive environment, ensuring accurate and on-time completion of all projects.Created company's first employee manual including training and development, tracking of all off-site cell phones, computers, copy/fax machines and jobsite plans.Managed incoming and outgoing calls for busy medical office.Processed accounts receivable and accounts payable.Liaised with vendors to order and maintain inventory of office supplies.Scheduled and confirmed appointments for entire management team.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Performed accounts receivable duties including invoicing, cash application, researching chargebacks, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation.Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.Successfully established effective systems for record retention by creating database for daily correspondence tracking.Increased customer loyalty through [action].Developed new customer relations through telephone contact and sales activity.Developed and implemented [process or procedure] which resulted in increased company efficiency and productivity.Improved communication efficiency as primary liaison between departments, clients and vendors.Supported CFO through personal document management, calendar organization and collateral preparation for meetings.Managed executive calendar and coordinated weekly project team meetings. and assisted in the development of meeting agendas to increase meeting efficiency.Increased meeting efficiency by developing meeting agendas.Prepared meeting minutes, edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.

Education

2000 st. Mary High San Jose, ca

High School Diploma science

Successful completion of time management courses.

Microsoft Office training

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