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Customer Service High School

Location:
Olive Branch, MS
Posted:
October 05, 2012

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Resume:

Marquita Kelsey

Email: aboyae@r.postjobfree.com

Address:

City: Olive Branch

State: MS

Zip: 38654

Country: USA

Phone: 901-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Educational Background:

High School Dipolma from Concorde Career College, Memphis TN 1/2001 to 10/2010 (Certified Nurse Aid)

Job History / Details:

Professional Summary

Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.

Licenses

Certified Nurses Aide

Skill Highlights

Efficient and reliable team player

Dedicated hospice care provider

Detail-oriented

Dementia and Alzheimer's knowledge

Medical terminology

Charting

Strong organizational skills

Trustworthy

Calm and level-headed

Trained in grooming and bathing assistance

Feeding assistance expert

Excellent interpersonal skills

Professional Experience

10/4/2012 12:00:00 AM

Baptist Memorial Hospital Memphis, Tennessee

CNA

Responded appropriately to the physical, emotional and developmental needs of patients.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Assisted with ADLs.

Provided patients and families with emotional support.

Administered simple range of motion exercises.

Assisted with transferring residents in and out of wheelchairs and adaptive equipment.

Obtained and set up suction equipment.

Cleaned and organized patients' living quarters.

Answered patient calls for care and feeding.

Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.

Member in good standing with Nurse Aide Registry.

10/4/2012 12:00:00 AM

Signature Nursing Home Memphis, Tennessee

CNA

Maintained accurate records of patient care, condition, progress and concerns.

Monitored vital signs, such as blood pressure and pulse.

Responded appropriately to the physical, emotional and developmental needs of patients.

Documented resident records on daily flow sheets.

Provided transportation, assistance and companionship to clients.

Facilitated games and other activities to engage clients.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.

Member in good standing with Nurse Aide Registry.

Education and Training

2010 Concorde Career College Memphis, Tennessee

Certified Nurse Aid

Completed Nurse Aide Competency Evaluation program

Candidate Resume - Carmen Nunez

Contact Information -

Email: aboyae@r.postjobfree.com

Address:

City: Davenport

State: IA

Zip: 52804

Country: USA

Phone: 815-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.Organized, independent worker with strong time-management skills.

Educational Background:

High School Dipolma from West High School, Davenport IA 1/2001 to 5/2009 (High School)

Job History / Details:

Professional Profile

Bilingual self-starter with broad customer service background. Skilled in developing relationships and providing exceptional individualized service.Organized, independent worker with strong time-management skills.

Qualifications

Detail oriented

Excellent quantitative skills

Critical thinker

Organizational skills

Excellent communication skills

Well organized

Billingual

Microsoft Word, Excel, PowerPoint

Outstanding interpersonal skills

Team leadership

Quick learner

Verbal communication skills

Relevant Experience

Staff Development:

Trained staff in learning how to better customer service. Also in how to better their selves in different positions of the store. Gave back positive feedback so the employees felt appreciated and not degraded.

Customer Service:

Ensured superior customer service by making sure every customer was happy with the product and with the service that was offered.

Supervision

Supervised sales team to monitor sales activity and goal achievement.

Experience

January 2012 to Current

wendy's Davenport, IA

Shift Manager

I help train new employees. I handle cash in and put of the office. I also help with food preparation. I deal with customers and handle difficult situations. I help employees better their selves in new positions. I give positive feedback.

February 2011 to October 2011

Lumea Staffing (Stanley National) Rock Falls, IL

Packer

Packed Hardware and stacked the finished product on pallets. Used a pallet jack to move pallets to a different location. Lifted heavy boxes. I was laid-off because the factory was being closed down.

August 2010 to September 2010

Manpower (Crest Foods, Inc.) Ashton, IL

Line worker

I would place food packets on a moving line. I would also pack the finish product in boxes and send them off to be placed on pallets. I left this job because i felt that the job wasn't for me.

August 2007 to August 2009

Wendy's Davenport, IA

Crew Leader

I helped train new employees. I was a cashier, a cook, and help coordinate orders so that the order was ready for when the customer arrived at the window. I left because i moved to a different town.

Education

2009 West High School Davenport, IA

High School Diploma High School



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