Andrew's InformationLocation: CHATTANOOGA, TNTitle: securityExperience: 6-9 yearsWork Types:

Willing to Relocate: YesWilling to Travel: No TravelCareer Level: IntermediateWork Status: U.S. CitizenInterests:

Gambling & CasinosLeisure Travel & TourismMember Since: 2012-07-25 Helpful Links

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Andrew James Stenson

407 W Main

Mount Sterling, IL 62353 US

Day Phone: 217-***-****

Evening Phone: 217-***-****

Email: aboy8l@r.postjobfree.com

Availability:

Job Type: Permanent

Work Schedule: Full-Time

Desired locations:

United States - TN - Knoxville

United States - TN - Knox County

United States - TN - Nashville

United States - TN - Oak Ridge

United States - TN - Chattanooga

Work Experience:

State of Illinois Department of Human Services

1680 E County Farm Road

Rushville, IL 62681 United States

05/2006 - Present

Salary: 48,000.00 USD Per Year

Hours per week: 40

Security Therapy Aide

Supervisor: David Biermann 217-***-****)

Okay to contact this Supervisor: Yes

I Supervise sexually violent persons held in state custody as detainees or residents in treatment. I am a front line officer in the Illinois Treatment and Detention Facility and have to use non verbal and verbal communications to know when a resident is in distress and try to resolve the issue. This may be through verbal commands or in extreme cases the use of restraints which are hand cuffs and shackles. I mush observe a resident in the daily living quarters to ensure that no fighting or sexual acting out is taking place and that residents are follow the directives of the facility. I work control center where I am responsible for recording resident movement through the facility and communicate this to the locations via a two way radio with use of 10 codes. I also control the housing unit doors via a touch screen computer to open and close them. I observe residents in daily living via closed circuit cameras as well. I also have a phone to answer and multiple living areas to keep an eye on, being able to multi task is a must. Two times on my shift I must conduct an official body count by securing residents in there rooms, where they remain until the total facility count has been verified. I work in other posts in the facility with residents also but most have the same primary duties. These posts are dietary, commissary, gyms, yards, grounds crew, health care, and horticulture. I also take residents to court appointments and hospital or doctors appointments on occasion. On such appointments residents are restrained with waist chains and shackles. Our primary objective is to ensure residents do not escape or have unnecessary contact with the civilians in the places that we go. We must keep in contact with our facility on a regular check in basis so they know our progress and location as we travel the entire state at times. We also train on a yearly basis in defensive tactics, crisis prevention and intervention and individual and room shake downs to check for contraband items. One of the more intensive classes is report writing as it is important for tickets to stick and in some cases can make a criminal case as well. I am also a certified CPR instructor at the facility licensed through the American Heart Association for basic life saving skills. Understanding and utilizing a chain of command is very important in this position for safety and legal reasons.

County Market

520 W Clinton

Rushville, IL 62681 United States

09/2005 - 06/2006

Salary: 10.25 USD Per Hour

Hours per week: 50

Assistant Manager

Supervisor: Doug Surrat 217-***-****)

Okay to contact this Supervisor: Yes

As an assistant manager I worked various hours from store open to close. My responsibilities were to ensure stockroom efficiency and to unload new loads of supplies as they came in. I also had to lead our stocking crew in placing items on selves during normal business hours and try to not hinder customers shopping experiences. I placed ad items in key locations each week at the discretion on the store director to maximize sales. I also had to order new product several times a week and try not to over or under order. I lead a small crew of stockers to ensure the store stayed clean and shelves stayed full pulling items from the stockroom as needed. In the evening I would have to ensure that the dairy, frozen, meat, and produce departments stayed filled as those departments closed in the afternoon. I was also one of two managers in charge of taking quarterly inventories. I along with another crew member would buff the store floors in the evenings and every few months stay late and strip and wax the floors also.

County Market

520 N 24th st

Quincy, IL 62301 United States

03/2005 - 09/2005

Salary: 9.75 USD Per Hour

Hours per week: 70

Grocery Manager

Supervisor: Phil Johnson 217-***-****)

Okay to contact this Supervisor: Yes

In this position I was responsible for working mainly in the evenings maintaining clean store operations. I was responsible for keeping store shelves filled during normal and peak business hours. I also was responsible for building weekly displays from the store ad to maximize sales. I lead a small crew of stockers to maintain outside departments that closed early such as meat, deli, dairy, produce, and the bakery. I unloaded truck shipments four days a week and set them up so the night stock could work more efficiently. I also had to attend weekly team meetings to go over store sales, sales per man hour and any special events. I ran several special cook outs in conjunction with our catering department cooking out in the town and selling barbecue items. I was also in charge of an in store Easter egg hunt and served on the company picnic committee. When the night shift manager was on vacation I worked in his place supervising and stocking shelves to get the store in running condition in the mornings.

Securitas Security Services USA INC.

200 N. 8th St

Quincy, IL 62301 United States

05/2003 - 03/2005

Salary: 7.25 USD Per Hour

Hours per week: 40

Security Guard

Supervisor: Kevin Pender 217-***-****)

Okay to contact this Supervisor: Yes

As a security guard I worked in an industrial setting responsible for several rounds per shift in areas that were empty and in production. I had to make rounds to specific locations and hit a key device to be downloaded later to ensure I had made the round and in a timely fashion. While on rounds I was to look for fire, breaking and entering or vandalism along with safety violations. If I found any violations I was to report them to the shift supervisor immediately. I also monitored many cameras via a closed circuit camera system. While in the office I greeted truck drivers delivering and picking up trailers and handed out packing slips for trailers and collecting them from the drop offs. I directed new drivers to loading docks as necessary also. After 5pm the companies main switchboard was shut down and I answered all calls coming into the factory as well. At the end of the evening I would record the days events on a DAR or daily activity report just in case the main office needed to refer to it later.

Maid Rite

507 N. 12th

Quincy, IL 62301 United States

02/2003 - 05/2003

Salary: 6.75 USD Per Hour

Hours per week: 38

Waiter/ Cook

Supervisor: Debbie Steeples 217-***-****)

Okay to contact this Supervisor: Yes

As a waiter I took customers orders as and delivered them their food as efficiently as possible. I also at times ran an old fashioned soda fountain during normal and peak business hours. As a cook I made orders for the floor and for take out. I put up inventory that had arrived in the day and rotate it for freshness. I also would come in and clean the fryer in the morning and stay on at night for evening cleanup also.

Supra Telecom

1 Glenayre Way

Quincy, IL 62305 United States

01/2002 - 02/2003

Salary: 8.75 USD Per Hour

Hours per week: 40

CSR/Billing Specialist/Force Desk Operator

As a CSR for Supra Telecom I converted customers to our phone service or answered questions that they may have had about the service. I would place line change orders for them and run tests on troubled lines as well. As a billing specialist my sole duty was to look into accounts with in which the customer had a dispute on the billing. Some issues were simple to correct, while others could be complex and take reviewing years of records and hours of work. I could not satisfy all customer disputes as some were not legitimate. At peak call times I would get on the phone and take standard calls to help clear out the call que and reduce wait times as well. As a Force Desk Operator I had multiple monitors to review showing all CSR call times and if they were logged onto the system or not to receive calls. I could observe CSR's in the Quincy, Miami, and Costa Rican offices. If I saw that the call hold times and number of calls in the que was too great, I would shift calls to other centers to have the customers helped faster. I also helped my supervisor in the Force Desk to complete the weekly CSR schedule which made up 150 people. This position and the Quincy center was eliminated and all were laid off.

Maid Rite

507 N 12th St

Quincy, IL 62301 United States

11/1999 - 01/2002

Salary: 5.75 USD Per Hour

Hours per week: 35

Waiter/ Cook

Supervisor: Debbie Steeples 217-***-****)

Okay to contact this Supervisor: Yes

Same as above in 2003.

Quincy School District

1444 Maine

Quincy, IL 62301 United States

06/2000 - 08/2001

Salary: 8.50 USD Per Hour

Hours per week: 40

Janitor

Supervisor: Jim Baker 217-***-****)

Okay to contact this Supervisor: Yes

This was a seasonal summer position as a janitor for college students. I stayed on for two seasons in this capacity for the district. My job was to clean all classrooms and the furniture in them. I cleaned walls windows lights and floors. I also helped to strip and wax flooring and worked with the lawn care crew outside of the building.

Job Related Training:

Security Therapy Aide Training - November 2006

Crisis Prevention Intervention - Yearly certified

CPR Instructor - June 2008

Permanent Employee Registration (Illinois)- May 2003

References:

NameEmployerTitlePhoneEmail

Gregg Scott State of Illinois Department of Human Services Assistant Program Director 217-***-****

Kevin Winters State of Illinois Department of Human Services Public Service Administrator 217-***-****

Jennifer Blaesing State of Illinois Department of Human Services Rehabilitation Director 217-***-****

Lori Biermann State of Illinois Department of Human Services Security Therapy Aide IV 217-***-****

Dave Biermann State of Illinois Department of Human Services Security Therapy Aide IV 217-***-**** Indicates professional reference

Additional Information:

I am very observant and efficient in security. I have the ability to shake down an individual or large area for contraband. I am very good at writing reports on situations and remembering details. I am a certified CPR instructor as well. I have proficient typing skills and a ability to pick up new skills quickly. I follow directions from superior officers and notify them when an assignment they have given me is complete. I have a desire to excel at whatever I am doing and with to learn more everyday.

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