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Web Systems AdministratorSt. Edward s University, Instructional

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robert alan apthorpe 1504 alguno rd. austin, tx 78757-3304 mobile phone: 512-***-****

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Complexity, Ethics and Creativity Conference, LSE, 17 & 18

complexity, ethics and creativity conference, lse, 17 & 18 september..Robert Alan Apthorpe

1504 Alguno Rd. Austin, TX 78757-3304 Mobile Phone: 512-***-****

Home Phone: 512-***-**** Email: aboy6m@r.postjobfree.com URL:

http://apthorpe.cynistar.net/me/resume.html

Professional Objective Do good. Employment

History Web Systems AdministratorSt. Edward s University, Instructional Technology Group

(Austin, TX) August 2001Present Design web application system architecture, research,

evaluate, and specify hardware and software, secure, deploy, and maintain systems. Provide

24/7 support for critical systems. Administer Oracle and SQLServer 2000 databases. Draft

and implement disaster recovery plans. Create documentation and provide training on

internal systems. Assist web programmers, help desk, and other sysadmins as needed.

Achievements: Improved Blackboard system architecture by migrating from monolithic

Win2K/SQLServer platform to tiered, load-balanced Linux/Oracle solution. Migrated

Blackboard database from Oracle 8i to 9i, including Oracle installation Automated system

build and coni**guration management with Puppet and Kickstart Installed, upgraded, and

maintained RealMedia (Helix) server, CentraOne collaboration system, and other web-based

services. Wrote applications to warm-backup Oracle, import course data snapshots into

Blackboard, archive active courses, and automatically restart Blackboard when it stopped

responding Migrated proprietary ColdFusion/SQLServer application and database to new

server (Computer Competencies); wrote proof-of-concept replacement system in PHP/MySQL

Analyzed webserver logs and database records to help resolve student/faculty disputes

Built test/staging server and installed revision control systems (CVS, Subversion) and

trained web developers on their use Documented IT procedures in wiki for easy

accessibility and maintenance Senior Systems AdministratorExcite@Home, Inc. -

International Operations (Austin, TX) June 1999January 2002 Design system architecture

for redundancy, scalability, and economy including hardware and operating system

specii**cation Deploy and maintain web and middle-tier services for domestic and

international engineering teams Increase host and network security, increase system

reliability and maintainability Improve operations process and infrastructure (monitoring,

control, documentation) Achievements: Developed departmental product launch process.

Launched Invite, Excite-Australia redesign, Excite-Messenger, Excite-Canada music and

investing sites, Excite-Norway and Excite-Poland products. Provide 24/7 support and

maintenance for large web and application server farms including OS patching, security

audits, and second-tier on-call support. Robert Alan Apthorpe - Resume - page 1

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Deployed Request Tracker ticketing system to manage division workload. Maintained

corporate Usenet server (INN); deployed PGP key server, multiple CVS archives, Big Brother

monitoring service, Fcheck host intrusion detection system, Linux virtual server (load

balancer), and Cfengine coni**guration management system; deployed VNC for remote

administration of NT-based ad servers. Rationalized and documented troublesome middle-

tier system; subject of article in February 2002 issue of SysAdmin magazine. Migrated

services from Solaris/sparc to Solaris/x86 and Linux/x86 under aggressive schedule to shed

over $125k of sparc hardware. Overall project reduced capital costs by $17M (75%) in

roughly 3 months. Created CVS-based departmental documentation system, creating skeleton

documentation for 650+ services in corporate coni**guration management database. Taught

classes in Perl and operations (pertaining to engineering and product management); wrote

many tutorials on common tools such as CVS and ssh. Created public (CPAN) and private

repositories for perl modules; converted proprietary modules into standard installation

packages and built bundle i**les to simplify module installation and coni**guration

management. Web Programmer Excite, Inc. - Communities Group (Austin, TX) December

1996 January 2002 Analyze usage of Communities products (Boards, Chat, Instant Messaging,

web trafi**c.) Assist with system and network administration. Investigate service abuse

(mail and boards spamming, chat abuse.) Run PAL (instant messaging) and full-client Chat

ad service. HTML and DCG (proprietary dynamic web content language; similar to ColdFusion)

production. Achievements: Coded many static and dynamic web pages based on production

artist mockups. Worked with production artists and product managers to produce web-based

applications. Built many log analysis tools and completely automated Communities log

analysis. Built many production support tools and page generators. Completely

automated chat and instant messaging ad reporting. Monitored several production and

administrative systems with MRTG via SNMP and custom data acquisition scripts. Taught

class on HTTP and CGI. Departmental Perl expert and tutor. Webmaster Steve Jackson Games

(

Austin, TX) November 1995December 1996 Design and maintenance of 2000+ page website.

Achievements: Built online catalog and many other active elements. Converted product

literature to web-ready format. Coordinated volunteer support. Helped sales and

marketing staff use website for retailer and distributor support. Engineer Entergy

Operations, Inc. - Safety & Engineering Analysis Group (River Bend Station) (St.

Francisville, LA) February 1992October 1995 Probabilistic and deterministic risk

assessment. Radiological analysis. Safety-related computer code qualii**cation. Software

quality assurance. UNIX and Windows system support. Achievements: Robert Alan Apthorpe -

Resume - page 2

Participated in Level 2 IPE project including development of MAAP 3.0B BWR parameter

and sequence i**les and event tree models in NUCAP. Worked very closely with Level 1 IPE

staff. Built library of design-basis radiological analyses and regulations (10CFR100,

Chapter 15.) Developed in-house radiological analysis capacity to reduce reliance on

vendor and contractor support. Started effort to convert existing analyses to use ICRP-50

dose conversion factors from ICRP-2 to reduce unnecessary conservatism. Worked with

plant operations and core engineering to develop procedures for moving light loads over

irradiated fuel. Provided technical basis for proposal to NRC to allow fuel movement

without primary containment integrity. Reevaluated consequences of fuel handling accident

(FHA) as part of refueling safety analysis. Chairman, site Information Technology Review

Board; very active in software coni**guration management/qualii**cation effort. Built

graphical interface for off-site dose code (TACT-V variant.

)

Engineering InternFauske &

Associates, Inc. (Burr Ridge, IL) June 1990August 1990, June 1991August 1991 Software

design and development. Achievements: Built diagnostic routines for severe reactor

accident analysis code (MAAP 3.0B PWR.) System Administrator cynistar.net (personal

domain) June 2000 Present Avocational maintenance of personal domain including domain

registration, host and network security and intrusion detection, name service (DNS), mail

service (SMTP, SMTP-AUTH, TLS, Submission, IMAP), web applications including webmail,

Subversion and CVS repositories, upgrades, and backups. System Administrator Austin Improv

Collective (austinimprov.com) June 2003 Present Avocational development and maintenance of

austinimprov.com including domain registration, web applications such as forums, blogs,

wikis, content management systems, adserver, load-balancing and virtual hosting, instant

messaging (Jabber), secure FTP access to static websites, upgrades, and backups. Skills

and Technical Experience Programming Languages Perl (12 years; current focus is on

building and refactoring code to meet Perl Best Practices using perlcritic and perltidy)

Shell (9 years; primarily zsh, bash, and Bourne shell) SQL (5 years; primarily MySQL and

Oracle dialects) PHP (5 years) Ruby (novice, learning; some Rails work) Javascript

(novice, sparing use; have used recently for AJAX) Java (novice, sparing use;

decompilation for troubleshooting vendor code, rebuilding build environment with Ant,

forensic development to extend generated EJB code without benei**t of original IDE or code

generator) C (novice, can read and make minor edits) C++ (novice, can read and make

minor edits) ColdFusion (novice, i**xed bugs and migrated applications to PHP) FORTRAN

(4 years, historical) Operating Systems Linux (Red Hat, CentOS, SuSE, Ubuntu) (12 years)

Solaris (2.4 - 7) (5 years) Microsoft Windows (95, 98, 2000, XP, 2003) Databases

Oracle 8i, 9i, 10g (3 years; passed i**rst Oracle 9i certii**cation exam) MySQL (5

years) Microsoft SQLServer 2000 (3 years; took SQLServer admin training) Mail Software

Robert Alan Apthorpe - Resume - page 3

Posti**x mail server (6 years; integrated with Cyrus IMAP and POP3 daemons, policyd and

Mailscanner, mailing list managers; coni**gured TLS, SMTP-AUTH, and submission service for

secure, accessible email) Sendmail mail server (novice; used only as needed) Cyrus

IMAP server (5 years) Mailscanner spam- and virus-i**ltering system (4 years) Amavisd

spam- and virus-i**ltering system (historical) policyd greylisting daemon (5 years)

Mailman mailing list manager (5 years) Dadamail mailing list manager (2 years)

IlohaMail web mail client (installed and maintained) Squirrelmail web mail client

(installed and maintained) RoundCube web mail client (installed and maintained)

rbldnsd DNS-based blacklisting system (installed and maintained) Performance Monitoring

Munin monitoring system (1 year) Servers Alive monitoring system (5 years) Big Brother

monitoring system (7 years; historical knowledge of server setup and operation, recent

experience with client deployment) Big Sister monitoring system (historical) Multi-

Router Trafi**c Grapher (MRTG) (installed and maintained) ntop network usage analyzer

(installed and maintained) Coni**guration Management and Change Control Puppet host

coni**guration management system (1 year; intensive ongoing use) Kickstart automated

Linux build system (1 year; intensive ongoing use) Subversion (SVN) revision controls

system (3 years; installation, training, maintenance, ongoing use) Concurrent Versions

System (CVS) revision controls system (4 years; installation, training, maintenance) RPM

(Red Hat Package Manager v2-4) (8 years as needed) Request Tracker (v1, v2) (historical)

Security Tools Wireshark/Ethereal protocol analyzer (5 years; as needed) Nessus

vulnerability scanner (historical) libwhisker web security scanner (historical) Nikto

web security scanner (historical) Snort network intrusion detection system (4 years)

ACID, BASE web-based analysis console for Snort (4 years) AIDE host intrusion detection

system (3 years) OpenSSL (3 years; certii**cate generation) OpenSSH (11 years for

client, 6 years for server; port forwarding, authorized keys, integration with pam_ldap,

dictionary attack defense with DenyHosts) Web Servers and Related Tools Apache (v1.3.x,

v2.0.x) (7 years; coni**gured virtual hosts, access control, SSL, mod_proxy, mod_rewrite,

mod_security, mod_log_sql, mod_access_rbl, mod_dav, and mod_svn) Microsoft Internet

Information Services (IIS 5.0) (5 years; coni**gured URLScan, virtual directories)

Blogging software including Movable Type, Wordpress, Serendipity Wiki software including

Mediawiki, Dokuwiki, PHPWiki, MoinMoin, TWiki, PMwiki Forum (message boards) software

including phpBB2, FUDForum Content management systems including Drupal, Joomla/Mambo

Education Master of Science in Nuclear Engineering and Engineering Physics, May 1992 The

University of Wisconsin - Madison Bachelor of Science in Nuclear Engineering and

Engineering Physics and Additional major in Physics, December 1989 The University of

Wisconsin -

Volume 11, Number 2. February 2002. Professional Memberships League of Professional System

Administrators (LOPSA - http://www.lopsa.org/) Elected to national board of directors in

2007. Charter member. Active in local Austin chapter. System Administrators Guild (SAGE -

http://www.sage.org/) Served on Program Committee in 2002. Occasionally reviews abstracts

submitted for the annual LISA conferencence proceedings. USENIX (http://www.usenix.org/)

Non-technical Interests Improvisational Theater Performed regularly with Heroes of

Comedy (formerlyWe Could Be Heroes) from July 2001 to October 2005. Currently performing

with Improv for Evil (http://www.improvforevil.com) Presented informal talk on Improv for

Sysadmins at LISA 2004, 2005 and 2007 (see http://www.usenix.org/events/byname/lisa.html)

and collaborated with Dan Klein to expand presentation into the closing session for LISA

2006 References Available upon request.Copyright c 2008 by Robert Alan Apthorpe. All

rights reserved. This document may be copied and redistributed freely provided the link to

the canonical resume is displayed. Modii**cation is allowed only if the resulting document

does not purport to be the canonical resume of the same Robert Alan Apthorpe who authored

the original version of this document. Robert Alan Apthorpe - Resume - page 5

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