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Customer Service Manager

Location:
Little Rock, AR
Posted:
October 13, 2012

Contact this candidate

Resume:

Jamie Ward

Email: aboy1r@r.postjobfree.com

Address:

City: Mabelvale

State: AR

Zip: 72103

Country: USA

Phone: 501-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly motivated professional, Extensive customer service, sales, experience, and team management, I am eager and ready to challenge my abilities returning to the professional work force . Currently I seek position where I may utilize my management skills for all levels and diversities as provided in my resume. With the exceptional ability to maintain Leadership, work with teams or independently, I believe my ability to lead and build relationships with clients and can greatly compliment your company.

Educational Background:

High School Dipolma from Redlands High School, Redlands CA 1/2001 to 6/1994 (HSD)

Job History / Details:

Executive Summary

Highly motivated professional, Extensive customer service, sales, experience, and team management, I am eager and ready to challenge my abilities returning to the professional work force . Currently I seek position where I may utilize my management skills for all levels and diversities as provided in my resume. With the exceptional ability to maintain Leadership, work with teams or independently, I believe my ability to lead and build relationships with clients and can greatly compliment your company.

Core Qualifications

Consistently meet goals

Policy/program development

Conflict resolution

Strong verbal communication

Quick learner

Microsoft Outlook, Word and Excel

Effective problem solver

Team leadership

File/records maintenance

Contract negotiation

Process implementation

Client account management

Active participation in [groups, plans, events]

Client relations specialist

Professional Experience

July 2007 to Current

Dream Big Boutique

Owner/Employee

Small business management/Home based

Successfully initiated and implemented line of boutique children's wear which resulted in positive experience .

Enhanced company reputation by market technique growing my sales to place orders for weddings, dance studios and promotional or private events.

Gained knowledge and new found strengths in graphic design and photo programs as I promoted business in advertisement.

Created repeat business by developing long-term relationships with regular customers.

As owner handling sales and production for orders incoming, maintaining organization, and skills have added to my many areas of flexibility.

July 2004 to June 2007

Pump It Up Glenview, IL.

Site Manager

Manage, oversee and execute all events for the PIU.

Promptly responded to inquiries and requests from prospective customers.

Establish events policies and best practices with a focus customer satisfaction.

Collaborates with field sales management and training to ensure that customer's needs and goals are met at each event.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Directs governance on the utilization to ensure efficient time .

Supervises all bookings, and customers to execute meeting and event goals that will deliver the greatest.

Forecast long-term event needs in consultation with clients, work with vendors to meet demand in a cost effective manner.

June 2001 to June 2004

Pinnacle Realty San Diego, Ca.

Property Manager

Developed new process for employee evaluation which resulted in marked performance improvements.

Trained, coached and mentored staff to ensure smooth adoption of new program.Planned and executed [project].

Provide designing and consulting on building reconstructions with soliciting and assessing the bids.

Organize and recruit subcontractors.

Provide various measures for negotiating and organizing lease agreements and rent agreements along with the capitol developments.

Provide due measures for maintenance and modification regarding residential communities

Produced annual budgets for every property with assisting legal associates for preparing and presenting tax procedures.

Provided necessary crew recruitment, training and supervision and ensuring fulfillment of schedules and plans.

June 1999 to June 2001

Alliance Residential San Diego, Ca.

Assistant Community Manager

Responsible for managing expulsions and dispossessory warrant in observance with appropriate laws and regulations.

Make monthly accounting reports as per requirements and company practices.

Also handled other projects as assigned.

Handling and managing accounting reports and rent collection.

March 1997 to June 1999

BRE Properties San Diego, Ca.

Leasing Manager

Handle every phase of the leasing process according to the Leasing Consultant job description.

Excellent interpersonal skills and ability to deal effectively with persons from diverse social, economic and ethnic backgrounds.

Excellent leadership skills and ability to supervise effectively.

Due to the nature and importance of this position, excellent organizational skills, punctuality and attendance is required.

Thorough knowledge of commonly accepted office procedures and business practices.

Good working knowledge of property management and inventory control systems and practices. Working knowledge of basic accounting principles and commonly accepted budgeting concepts.

Basic knowledge of Microsoft Word, Excel, Outlook (or other similar email system) and internet/web applications.

Education

1994 Redlands High School Redlands, Ca.



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