Brenda Toyer

Email: aboy1k@r.postjobfree.com

Address:

City: Washington

State: DC

Zip: 20019

Country: USA

Phone: 202-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

To obtain a position where I can utilize my experience in the Information Technology field

Educational Background:

High School Dipolma from Frederick Douglass SR High School, Upper Marlboro MD 1/2001 to 6/1979 (Business Education)

Job History / Details:

Summary

To obtain a position where I can utilize my experience in the Information Technology field

Highlights

Well developed customer service skills

Professional receptionist

Office equipment (copier/fax), telephone

Strong understanding of alphanumeric filing

Familiar with Windows 98 and Excel

Proficient in data entry

Accomplishments

Introduction to Microsoft Excel June 2010

Microsoft Office 2007 New Features June 2010

Essentials for the Office Professional May 2010

Introduction to Microsoft Access 2007 May 2010

Providing Quality Customer Service in Government August 2009

Introduction to Networking October 2007

Crystal Report Writing June 2006

Emergency Management Institute (FEMA) IS-0070 August 2008

Emergency Management Institute (FEMA) IS-0010 August 2008

OSHA Ten: Personal Protective Equipment August 2010

Experience

November 2003 to September 2011

Metropolitan Police Department/Customer Resource Center/Help Desk Washington, DC

Computer Clerk

Provide technical and helpdesk support to the entire metropolitan Police Department including mobile units.

Answers all incoming calls for users needing technical computer specialist/customer support service with the less than 90 percentage error rate.

Diagnose and resolve problems in repose to customer support to install hardware and software systems, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements.

Maintain problems tracking and resolution approaches; and work with network specialist, application developers, and security specialist to prevent recurring problems.

Responds to the needs and question of users concerning their access of resources on the network.

Keeps abreast of telecommunication equipment installed and contemplated by the Metropolitan Police Department responsible for keeping abreast of changing telecommunication technology.

Reset the logon for new officers and present officers and maintain the Mobile Data System for officer.

February 1997 to October 2003

Metropolitan Police Department/Computer Operations Branch Washington, DC

Computer Operations Branch

Computer Clerk

Ensures restoration of transaction and file recovery at a proper restart point after the system begins operation and recovery routines have been used to resolve error conditions and the system has been reloaded for continuation of operations.

Works with applications programmers and operations personnel to identify problems with applications, operating systems or hardware to determine a solution.

Re-running some jobs to other computer systems.

Plans, schedules and directs the transfer of program and/or data files from disk to tape storage, maintains records of programs and data previously stored and schedules restoration/recovery from back-up files when needed for problem solving as subsequent processing.

March 1995 to February 1997

Metropolitan Police Department/Automated Fingerprint Section Washington, DC

Office Clerk Typist

Enter all information associated with the booking functions of each arrest.

Operated master ID files or linked records to existing file.

Updated disposition information about each arrest as the defendant's release or confinement status change.

June 1994 to March 1995

Metropolitan Police Department/Data Processing Division/Staff Review Washington, DC

Office Clerk Typist

Examines and evaluates all official field reports of varying degrees of complexity, accuracy and legibility to determine the appropriateness of initial classifications by field reporting units.

Thoroughly screens reports to determine that all required information is present in acceptable form, and secures any further information required to be present prior to appropriate disposition.

Properly classifies offense reports for Uniform Crime Reporting (UCR) purposes from any of 371 classification available.

After review each document, uses a variety of instructions, listings and conversion data to code field reports (from 980 coding options) for data predetermined alpha/numeric codes.

July 1989 to June 1994

Metropolitan Police Department/Data Processing Division Office of the Director Washington, DC

Office Clerk Typist

Maintains and requisitions supplies within the Department and outside companies handling ADP equipment, furniture and supplies.

Request in writing and/or verbally, repair of machines, furniture, telephone services and property for the Division.

Make travel arrangements for the Director of Data Processing and maintaining director's appointment calendar.

Composes letters, memorandums, and follow-up correspondence in connection with administrative function.

Opens and reads incoming correspondence addressed to the Director and determines priority and proper referral to appropriate individual or Branch.

June 1988 to July 1989

Metropolitan Police Department/Applications Programming Branch Washington, DC

Office Clerk Typist

Applications Programming Branch Types material from drafts submitted from various members of the division.

Refers to style manuals, technical or non technical dictionaries as much of the material is of a complex nature and must be prepared without correction for the signature of high ranking officials.

Shares with the administrative aid and other clerks in the receipts to telephone calls directed to the section.

Receives individual making personal inquires of the section.

Responsible for the correct format, punctuation, capitalization, spelling, grammar, etc.

and assembly and placement of all type materials.

Minimize office crises by assisting other clerical staff, as required by their workload.

Shares with the other clerks in the maintenance of office files, correspondence, and office supplies.

June 1985 to August 1986

Department of Assessment & Taxation Upper Marlboro, Md.

File Clerk

File information in and extracts information from files.

Receives applications for land use and determine land ownership.

Identify and maintain records of Municipal land and maintain records of land use areas for potential development.

Assisted with answering telephone with other file clerk.

Data Processing Division.

June 1985 to August 1986

Department of Assessment & Taxation/Data Processing Division Upper Marlboro, MD

Assessment Records Aide 1

Send out notices to required parties, enter assessments into the computer system and send out assessment notices.

Division of Parole and Probation, Upper Marlboro, Md.

February 1982 to June 1983

Division of Parole & Probation Upper Marlboro, MD

Clerk Typist II

Types correspondence, memorandums, warrants, subpoenas, etc.

by suing the Dictaphone machine.

Provide back-up assistance for other administrative staff and perform routine office support.

Division of Parole and Probation, Suitland, Md.

August 1979 to September 1981

Department of Social Services Nursing Home Section Hyattsville, Md.

Clerk Typist II

Answer telephone, route calls, scheduled appointments, and respond to or refer inquires.

Type and maintained documents such as correspondence, memorandums, and reports.

Process mail, sort, log in and distribute.

Education

1979 Frederick Douglass SR High School Upper Marlboro, Maryland

High School Diploma Business Education

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