Manager Customer Service

Noni Vanson

Email: *********@********.***

Address: *** ****** ***** **

City: Ancram

State: NY

Zip: 12502

Country: USA

Phone: 845-***-****

Skill Level: Senior

Salary Range: 40

Willing to Relocate

Primary Skills/Experience:

See Resume

Educational Background:

See Resume

Job History / Details:

Noralie (Noni) VanSon, Owner of The Right Touch 845-***-****

301 County Route 27,Ancram, NY 12502

Summary

Skilled manager and horsewoman with over 20 years in the horse industry. Broad industry experience which includes breeding, training, rehabilitation; multiple disciplines including Thoroughbred race horses, Standardbred race horses, jumpers, eventers, and dressage horses. Strong leadership and employee-training, development, and motivating skills.

Skills

Management

Hiring and training staff

Equine sports massage Supervising staff

Equine rehabilitation

Staff development

Collaboration Scheduling

Budgeting Marketing

Maintaining records and database

Foaling

Customer service and communication Breeding

Communication with other professionals Starting babies

Developing and Supervising treatment plans

Coordinating veterinarians, farriers, and equine dentists

Accomplishments

Management and Horsemanship

* Managed horses at the largest and busiest equine equestrian center in the country.

* Kept older and problematic school horses sound and useful.

* Planned and carried out stable management seminars for clientele

Management, Massage, and Horsemanship

* Using regular massage and oral joint supplements, discontinued use of Legend, Adequan, and hock injections in all but one horse in a barn of 12 show jumpers while improving condition and performance.

Massage and Rehabilitation

* Eliminated back soreness in multiple horses with kissing spine, who had been diagnosed and treated unsuccessfully medically, using massage and core exercises

* Used massage to pinpoint problem areas for veterinarians to address

* Used massage to eliminate head shyness in multiple horses

* Collaborated with multiple veterinarians in rehabilitating numerous horses with injuries

* Assisted trainers, owners, and veterinarians with treatment and training protocols for horses who were difficult to keep sound

Marketing and Public Relations

* Developed and manned an information booth about equine sports massage at equine events

* Participated in a panel discussion on maintaining sport horses

* Created website: http://righttouch-equinemassage.com.

* Developed advertising flyers and brochures

Community Involvement

* Volunteer with my dog as a therapy dog team

* Volunteered and was certified as a La Leche League leader/counselor

* Volunteer at equine driving competitions

* Volunteer at a domestic violence shelter

Work Experience

Small Business Owner - The Right Touch 2005-Present

301 County Route 27, Ancram, 12502

NY, 518-***-**** or 845-***-****

Barn Manager - Sky Blue Farm 2001-2005

123 Fraleigh Hill Rd., Millbrook, NY, 12545;

Megan Philips Drury, Trainer/Supervisor, 917-***-****

Farm Manager - Cricket Hill Farm 2000-2001

115 Snyder Rd., Ancramdale, NY, 12501

Sue Bassin, Owner/Supervisor, 518-***-****

Barn Manager - Chelsea Equestrian Center 1999-2000

Pier 63, 23 & West Sts., NYC, NY

John Annello, General Manager/Supervisor, 212-***-****

Owner/Manager - Rainbow Chasing Farm 1994-1999

21860 Bethel Rd., Franklin, Va.

Owner/Operator-Narnia Childcare 1989-1994

7304 Carlton Dr., Raleigh, NC

Education

BSHS/M, University of Phoenix, online campus, graduate October, 2011

3.97 GPA

Certified Equine Rehabilitation Assistant (CERA), Animal Rehab Institute, Loxahatchee, Fl., September, 2011.

Certified in Equine Sports Massage (ESMT), by Equissage, Mary Schreiber, President, Round Hill, Va., March, 2004

References

Megan Philips Drury, Trainer, 917-***-****

Grace View Farm, PO Box 1195, Millbrook, NY 12545

Paul Mountain, DVM, 845-***-****

Rhinebeck Equine, 26 Loosee Ln., Rhinebeck, NY 12572

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