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Customer Service Manager

Location:
Goshen, IN
Posted:
October 01, 2012

Contact this candidate

Resume:

Jacinda Cobb

Email: aboxzx@r.postjobfree.com

Address:

City: Goshen

State: IN

Zip: 46526

Country: USA

Phone: 574-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills. Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Experience in long term care, Med/Surg, ICU,PCU,Oncology and team leader of OR assistants.Works well independently and in the management of other employees.

Educational Background:

High School Dipolma from Ivy Tech Community College, South Bend IN 1/2001 to 10/2012 (Nursing)

High School Dipolma from Taylor University, South Bend IN 1/2001 to 10/2012

Job History / Details:

Professional Summary

Motivated CNA with a highly effective communication style. Efficient worker who demonstrates strong time management and prioritization skills.

Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Strong belief in importance of companionship and support in patient care. Experience in long term care, Med/Surg, ICU,PCU,Oncology and team leader of OR assistants.Works well independently and in the management of other employees.

Licenses

CNA License

CPR Certification

Skill Highlights

TEAM leader assistants in surgery

Time management

Mobility assistance/Transporter

Ordering of all OR supplies

Medical terminology knowledge

Completes tasks quickly and

efficiently

Assisting with procedures in the OR, day surgery and recovery

On call for needs of the OR and surgery area

Communicates with all areas of the hospital to meet the needs of the patient and co-workers

Compassionate

Good listener

Efficient and reliable

Fast learner

Patient-focused care

Calm and level-headed under stress

Ran tests on sterilizers for surgery

OR set-up and tear down

Knowledge of sterile technique

Quick problem solver

Managing OR assistants and duties

Great communication skills

Professional Experience

October 2004 to September 2012

IU Goshen Hospital Goshen, IN

CNA/team leader assts in surgery

Observed and documented patient status and reported patient complaints to the case manager.

Managed OR assistants

Completed and submitted clinical documentation in accordance with agency guidelines.

Prepared patient rooms prior to their arrival.

Collected urine and fecal samples.

Support duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Documents objective data and routine aspects of patient care.

Reported any unusual circumstances in the patients' condition or environment.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Provided a comforting and soothing environment.

Helped residents programming goals and increase their independence.

Maintained sanitary residents' and program rooms.

Followed safe lifting techniques and individual resident lifting instructions.

Transported patients to other areas of the hospital in wheelchairs and gurneys.

Assisted in cleansing enemas, catheterization and bladder irrigations.

Assisted patients with ambulation and crutch walking.

Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Assisted with patient transfer and ambulation.

Provided personal nursing care in pre- and post-operative situations.

Provided necessary supplies, support and assistance to medical staff and patients for unit specific procedures.

Tended to patients with chronic illnesses.

Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion and dressing changes.

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.

Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.

Comforted patients and provided them with reassurance and encouragement.

Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.

Promoted personal and co-worker safety.

Participated in the maintenance of safe conditions within the facility and other related areas.

Maintained a clean, orderly and well-stocked environment.

Ordering of all supplies for the OR area

10/1/2012 12:00:00 AM

Elkhart County Women's Shelter Elkhart, IN

Women's/children's advocate for domestic violence victims

Developed individualized treatment plans addressing family relationship problems

Guided clients in the development of skills and strategies for dealing with their problems

Identified family members, social networks, and community systems that need to be included in treatment plans for clientsIdentified risk and resiliency factors within the individual youth, peer group, family, school, and community and develop strategies for intervention

Interviewed clients individually, in families, or in groups, assessing their situations, capabilities, and problems, to determine what services are required to meet their needs

Led therapeutic groups

Maintained a problem-solving, solution-oriented attitude in all aspects of work

Maintained accurate records and reports regarding the patients' histories and progress, services provided, and other required information

Arranged for postrelease services, such as employment, housing, counseling, education, and social activities

Asked questions that helped clients identify their feelings and behaviors

Assessed family problems and worked with clients to develop coping skills for those problems

Conducted intakes, assessments, and treatment service plans

Coordinated and monitored daily activities

Managed and supervised shelter for 40 women and children

August 1991 to August 2007

Alley Oops Diner Elkhart, In

Head waitress/Manager

Carefully interviewed, selected, trained and supervised staff.

Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.

Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.

Scheduled and directed staff in daily work assignments to maximize productivity.

Efficiently resolved problems or concerns to the satisfaction of all involved parties.

Organized special events in the restaurant, including receptions, promotions and corporate luncheons.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.

Developed and maintained exceptional customer service standards.

September 1995 to September 1997

Greencroft Nursing Center Goshen, In

CNA/Rehab aide

Facilitated ADLs and assisted patients with functional mobility to increase comfort and quality of life.

Assisted patients with physical movements to help restore function and lessen pain and disability.

Instructed patients in the safe and effective use of pulleys, weights, inclined surfaces and other equipment.

Expertly customized conventional physical therapy techniques to meet the specific needs of individual patients.

Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care.

Identified and properly documented patient goals, evaluated progress and planned reevaluation.

Regularly evaluated effects of treatment and adjusted to achieve maximum benefit.

Monitored and recorded patient progress in response to therapy.

Taught patients uses of wheelchairs, braces, canes, crutches and prosthetic devices.

Taught patients how to live within the limits of their capabilities and celebrated their successes.

Communicated effectively with other care providers (physical, speech, and occupational therapists plus the nursing staff) to provide for continuity of patient care and to fulfill orders for the patient

Education and Training

2013 Ivy Tech Community College South Bend, In

Associate of Science Nursing

ASN in Nursing

Will graduate December 2013

1993 Taylor University Fort Wayne, In

Associate of Arts Psychology

Focus AA in psychology and social work



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