Customer Service High School

Thomas E Steele

Email: ********@**************.***

Address:

City: Phelan

State: CA

Zip: 92371

Country: USA

Phone: 760-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Client-focused Field Service Representative with 5 years of experience providing solutions to customers in the fitness equipment industry. Solid understanding and specialization in audio and video equipment.

Educational Background:

High School Dipolma from Westech College, Ontario CA 1/2001 to 6/1995 (SolidWorks)

High School Dipolma from Big Bear High School, Ontario CA 1/2001 to 9/2012

Job History / Details:

Professional Summary

Client-focused Field Service Representative with 5 years of experience providing solutions to customers in the fitness equipment industry. Solid understanding and specialization in audio and video equipment.

Core Qualifications

12 Years Customer Service

Client Focused

Customers Needs Assessment

Customer Satisfaction

Excel in problem solving

Results Oriented

Productive

Quick learner

Experience

September 2006 to August 2012

Johnson Health Tech North America Cottage Grove, WI

West Coast Field Service Technician

- Diagnosed equipment problems and determined how to repair the equipment.

- Performed routine preventative maintenance to ensure that equipment runs properly.

- Trained trucking companies on installation of equipment.

- Provided on site training to technicians on equipment maintenance and repair.

- Worked directly with customers to achieve highest level of satisfaction.

- Set up and dismantled all trade shows throughout the United States.

- Maintained communication with sales staff and customers.

- Designated TV specialist.

January 2006 to September 2006

Frontier Homes Hesperia, Ca

Senior Warranty Representative

- Responsible for managing new and existing customer relationships

- Utilized experienced organizational and follow-up skills for all existing customers.

- Scheduled with contractors and inspected repairs done to customers homes.

- Maintained four communities averaging between 200 and 300 homes.

January 2000 to June 2005

Pete's Connection Ironwood Communications Southern California Region, CA

Lead Technician/Trainer/Supervisor

- Installed home and commercial satellite systems.

- Provided training to customers on new installations.

- Resolved customer service escalations within Souther California Counties.

- Assisted in the opening of two of the companies largest shops.

- Instructed/supervised technicians on satellite installation, ladder and driver safety.

- Responsible for field safety inspections and quality assurance.

- Planned, organized and effectively held meetings weekly with supervisors and technicians.

Specialized Training

2011 Westech College Ontario, Ca

Certified SolidWorks

Trained on SolidWorks an engineering design software program.

1995 Big Bear High School Big Bear, Ca

High School Diploma

Contact this candidate