Customer Service Sales

Kevin Lowe

Email: ********@*************.***

Address:

City: Covington

State: GA

Zip: 30016

Country: USA

Phone: 770-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly qualified and motivated financial professional offering 6 years of experience in leadership in the financial services and financial products industries. Expert technical skills combined with analytical qualifications along with broad knowledge and background of underwriting, and risk management. Leads team to demonstrate high standards in sales, service and operational excellence. Highly qualified in professional staff training, development, mentoring, and leadership.

Educational Background:

High School Dipolma from Georgia College and State University, Milledgeville GA 1/2001 to 5/2003 (Information Systems)

High School Dipolma from Georgia Perimeter, Milledgeville GA 1/2001 to 9/2012

Job History / Details:

Summary

Highly qualified and motivated financial professional offering 6 years of experience in leadership in the financial services and financial products industries. Expert technical skills combined with analytical qualifications along with broad knowledge and background of underwriting, and risk management. Leads team to demonstrate high standards in sales, service and operational excellence. Highly qualified in professional staff training, development, mentoring, and leadership.

Highlights

Five years of experience in mortgage industry

Detail oriented with advanced customer service skills

Comfortable with various software applications such as Loan Solutions and Interact

Ability to perform tasks successfully under deadlines

Knowledge of accounting and business principles

Familiar with regulatory compliance and risk management

Excellent command over spoken and written language

Ability to handle multiple tasks and work independently

Strong research, organizational and analytical skills

Superior customer service and sales skills

Proficient in MS Office

Team player

Complex problem solving

Goal-oriented

Experience

November 2011 to Current

Bank of America Tucker, Ga/USA

Banking Center Manager

Led and managed a team of 10 associates to meet sales and operational excellence.

Implemented annual performance appraisals for all branch staff.

Actively recruited and oversaw training for all new branch employees.

Originated, reviewed, processed, closed and administered customer loan proposals.

Educated customers on the variety of loan products and available credit options.

Provided expert financial advice on mortgage, educational and personal loans.

Audit Banking center reports to ensure accuracy.

Generate reports to help with sales and loans.

Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.

Responsible for auditing financial data to ensure compliance with government laws and guidelines

Maintained strict confidentiality of bank records and client information.

Maintained friendly and professional customer interactions.

June 2009 to November 2011

Bank ofAmerica Monroe, GA

Assistant Manager

Conducting internal audits of banking center reports to ensure accuracy.

Provide excellent customer service and consistently improved upon customer delight scores.

Create, implement and maintain schedules for all associates.

Received an internal audit score of 97 percentage .

Received superior customer service satisfaction scores for 8 consecutive quarters.

May 2007 to June 2009

Bank of America Conyers, GA

Personal Banker

Completed banking transactions for customers including accounts, financial advise and mortgages.

Met sales goals at average 150 percentage .

Education

2003 Georgia College and State University Milledgeville, GA

Bachelor of Science Information Systems

2001 Georgia Perimeter Atlanta, GA

Associate of Science Business Administration

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