High School Customer Service

Haley Marie Smith

Email: ********@************.***

Address:

City: Windermere

State: FL

Zip: 34786

Country: USA

Phone: 407-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Meticulous receptionist, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Animal Care and Finance. Receptionist with one year experience. Areas of expertise include Creating and Maintaining File Systems, Clinic/Client Interaction, Phone Reception, Inputing Data into EMRS, Receiving Client Payments, Check Clinic E-mail, Fax and Phone Messaging, Client Communication and all General Office Duties. Client-focused Resource Representative with 1 year of providing solutions to customers with Assurance and High Level of Tact without compromise. General understanding and operation of the Idexx VetLab In-House Analyzers and similar models, SNAP Tests, Simple TPR's of patients, and capable of assisting Technicians with Radiography. Excellent people skills, friendly, outgoing, and willingness to contribute to a team. Motivated to continue to learn and contribute to the Veterinary Practice.

Educational Background:

High School Dipolma from Jack Britt High School, Fayetteville NC 1/2001 to 6/2008 (N/A)

Job History / Details:

Summary

Meticulous receptionist, excellent at juggling multiple tasks and working under pressure. Broad industry experience includes Animal Care and Finance. Receptionist with one year experience. Areas of expertise include Creating and Maintaining File Systems, Clinic/Client Interaction, Phone Reception, Inputing Data into EMRS, Receiving Client Payments, Check Clinic E-mail, Fax and Phone Messaging, Client Communication and all General Office Duties. Client-focused Resource Representative with 1 year of providing solutions to customers with Assurance and High Level of Tact without compromise. General understanding and operation of the Idexx VetLab In-House Analyzers and similar models, SNAP Tests, Simple TPR's of patients, and capable of assisting Technicians with Radiography. Excellent people skills, friendly, outgoing, and willingness to contribute to a team. Motivated to continue to learn and contribute to the Veterinary Practice.

Highlights

answering client inquiries, scheduling appointments, recording messages for doctors and staff

checking patients in, discharging patients, dispensing medications & prescriptions, invoicing

posting & recording payments, receiving payment, running end of day transaction register

Knowledge of the spelling and meaning of commonly used terminology of veterinary medicine to accurately record results of tests and file veterinary medical reports according to alpha, numeric or subject matter headings.

Determine whether immunizations/tests are current. Recommend update of necessary immunizations/tests to clients when applicable.

process prescription refill requests, appointment requests, client inquiries

patient updates, update inquiries

mail, hospital bills, cleaning / organizing reception area

operating Idexx VetLab Station/Catalyst DX

conducting and reading simple Parvo SNAP Tests

Handle emergency situations by following established hospital policies and procedures in referring clients for immediate treatment of their animals when requests are accompanied by complaints of acute symptoms.

Determine nature of injury/illness and attempt to reassure distressed pet owners.

Accomplishments

Supervision

Trained and Supervised a team of three junior receptionists

Project Development

Collaborated with team of receptionists and supervisors in the development of a Revised Filing System.

Computer Proficiency

Used Microsoft programs to conduct inventory tracking spreadsheets.

Publicity

Educated public on proper care of the common Green Iguana via local Newspaper "The Fayetteville Observer"

Experience

August 2011 to July 2012

Animal Urgent Care Fayetteville, North Carloina

Receptionist

Phone Reception

answering client inquiries, scheduling appointments, recording messages for doctors and staff

Greeting Clients

checking patients in, discharging patients, dispensing medications & prescriptions, invoicing

Computer/Data

Inputing data into electronic medical record system

Receiving Client Payments

posting & recording payments, receiving payment, running end of day transaction register

Check clinic email, fax, & phone messaging

prescription refill requests, appointment requests, client inquiries, conducted patient updates, appointment reminders, update inquiries

General Office duties

mail, hospital bills, cleaning / organizing reception area

Additional Experience

Relieved boredom and stress of living in a shelter environment by walking, playing and tending to dogs.

Recorded activity and noted any unusual behavior or medical issues.

Assisted veterinarians in examining animals.

Cleaned kennels, animal holding areas, examination and operating rooms, and animal loading/unloading facilities.Monitored animals' recovering from surgery and notified veterinarians of any changes.

Performed routine laboratory and diagnostic tests.

Restrained animals during veterinary procedures.

Examined animals to detect and determine the nature of diseases or injuries.

Advised animal owners regarding sanitary measures, feeding, general care, medical conditions and treatment options.

Collected feces and urine or other body fluids for examination and analysis.

Adhered to high standards of safety, cleanliness and professionalism.

Assisted in the operation of diagnostic equipment such as radiographic and ultrasound equipment and assisted interpretation the resulting images.

April 2010 to January 2012

PetSmart Fayetteville, NorthCarolina

Pet Care Specialist

Provided Care for all future small pets resident at PetSmart, including but not limited to:

snakes

lizards

amphibians

turtles/tortoises

fresh water fish

crustaceans

rats/mice

chinchillas

hamsters

birds

cats

Duties

Interacted with pets and Pet Parents upon check- in/out

Fed and cared for all resident pets

Cleaned and provided water changes for all fish tanks on the fish wall and additional tanks in sick room

Monitoring each pet to ensure they have clean water and comfortable bedding

Cleaned rooms, dishes and laundry

Maintained a clean, safe and enjoyable environment for all of our guests

Provided excellent customer service

Informed customers of all the care needs of their pets and provided detailed guidance with specific requirements by pet

Trained and worked in other departments and positions within the PetSmart store, as needed

Always selected over peers to lead team efforts and conduct meticulous tasks to higher standards

Education

2008 Jack Britt High School Fayetteville, North Carolina

High School Diploma N/A

High School Diploma

References

Niki Morrison, Owner

Animal Urgent Care

Office: 910-***-****

Email: N/A

(former supervisor)

Courtney Faircloth, Technician

Animal Urgent Care

Office: 910-***-****

Email: N/A

(co-worker)

Catie Fanucci, Receptionist/Technician

Animal Urgent Care

Office: 910-***-****

Email: N/A

(co-worker)

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