Customer Service Representative

Maria Powers

Email: ********@*********.***

Address:

City: Fargo

State: ND

Zip: 58103

Country: USA

Phone: 701-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with the ability to establish rapport with clients.Highly enthusiastic customer service representative with 4 years client interface experience.Motivated customer service representative with over three years retail experience in a fast-paced environment. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Browning academy, Salt Lake Cty UT 1/2001 to 2/1998 (General)

Job History / Details:

Career Overview

Customer Service Representative - Client Relations - Data EntryResults-driven Customer Services Representative with the ability to establish rapport with clients.Highly enthusiastic customer service representative with 4 years client interface experience.Motivated customer service representative with over three years retail experience in a fast-paced environment.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Floor set design and visual displays

Large cash/check deposits

Training development

Markdown/promotional procedures

Credit card processing

Telecommunication skills

Conflict resolution

Strong organizational skills

Excellent communication skills

Fast learner

Energetic work attitude

Strong client relations

Active listening skills

Exceptional communication skills

Seasoned in conflict resolution

Seasoned in conflict resolution

great with people

Fast learner

Visual merchandising proficiency

work well in stressful situations

reliable

ability to fallow through and delegate tasks

Opening/closing procedures

Adaptive team player

Creative problem solve

Store maintenance

Inventory control

Shipping and receiving

Cash flow management

Top sales performer

Telephone inquirie

Proficient in cash management

Customer service expert

Multi-line phone talent

Accomplishments

Customer Relations

Earned highest marks for customer satisfaction, company-wide.

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed

.Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

June 2011 to September 2012

walmart Fargo, nd

Department Manager,customer service Manager,cashier

Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.Trained new employees by providing knowledge of specific store tasks and policies.

Greeted customers entering the store to ascertain what each customer wanted or needed.Described product to customers and accurately explained details and care of merchandise.Successfully managed the activities of five team members in multiple locations.

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

January 2008 to March 2010

Rio Rancho Motel Marysville, ca

Front desk clerk

Organized weekly sales reports for the sales, greeting customers getting them checked in and settled,

Handled all cash deposits,

February 2009 to April 2009

Payless shoe source yuba city, ca

sales representative,closer,cashier

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Computed accurate sales prices for purchase transactions.Excelled in exceeding daily credit card application goals.Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service.

Educational Background

1998 Browning academy St. George, UT

High School Diploma General

Student body government representative

Member of the FFA Club,Member of the Rotc

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