Customer Service Representative
Resume:
Kelly Rose
Email: ********@******.***
Address:
City: Kingsford
State: MI
Zip: 49802
Country: USA
Phone: 906-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Motivated customer service representative with over four years retail experience in a fast-paced environment.
Educational Background:
High School Dipolma from Kingsford High, Kingsford Branch MI 1/2001 to 5/1985 (General)
Job History / Details:
Career Overview
Motivated customer service representative with over four years retail experience in a fast-paced environment.
Core Strengths
Customer service
Strong organizational skills
Excellent communication skills
Fast learner
Energetic work attitude
Inventory control
Shipping and receiving
Telephone inquiries
Accomplishments
Customer Interface
Financial
Compiled inventory lists and worked with vendors for product pricing and special orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Customer Interface
Greeted customers upon entrance and handled cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
October 2007 to October 2011
Central Supermarket Kingsford, Michigan
Management
Managed wide variety of customer service and administrative tasks.
Trained new employees by providing knowledge of specific store tasks and policies.
Communicated with vendors regarding order availability, future inventory and special orders.
Assisted customers with store and product complaints.
Assisted customers in finding out-of-stock items.
Stocked and rotated inventory regularly.
Guaranteed positive customer experiences and resolved all customer complaints.
Directed calls to appropriate individuals and departments.
Built long-term customer relationships and advised customers on purchases and promotions.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Educational Background
1985 Kingsford High Kingsford, Michigan
High school diploma
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