Customer Service Representative
Resume:
MaryElizabeth Bartos
Email: *********@********.***
Address: **** ****** ******
City: Rochester
State: MI
Zip: 48307
Country: USA
Phone: 248-***-****
Skill Level: Experienced
Salary Range: 10
Primary Skills/Experience:
See Resume
Educational Background:
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Job History / Details:
Mary Elizabeth Bartos
1540 Porter Circle
Rochester Hills, MI 48307
Objective: To obtain a job working as a customer service representative or collections agent.
Qualifications: Accomplished customer service professional and collection agent with a proven ability to assist customers in various professional arenas. Recognized as an expert in customer service. Ability to multi-task and be accountable for more than one project at a time. Experience in all aspects of collections including skip tracing and working with overseas military personnel. Provided customer service for dealer salesmen. Worked in general account changes, doing data entry, and adjusting accounts to avoid further collection activity. Ability to train others in a call center or customer service environment.
Professional Experience:
Customer Service Representative/Collections Agent:
Chrysler Financial Services LLC: March 1997aDecember 2008
Handled all aspects of collections and customer service, including handling delinquent lease and retail car loans, answering inbound calls to assist clients and direct complaints, and adjusting accounts by enabling the customers to prevent future delinquency (thus avoiding repossession of their vehicles). Trained new employees on every aspect of collections and customer service. Also worked as assistant editor and lead writer for the Chrysler Financial Troy Times Newsletter.
Receptionist:
Joanne Mansfield Legal Personnel: August 1996aOctober 1996
Answered sixteen-line switchboard for law firm, Kupelian, Ormond and Magy. Greeted clients, maintained diary system, and performed clerical duties, including email messaging.
Education: B.A. in Communication Theory; Oakland University, Rochester, MI, 1990
Accomplishments: Employee of the Month September 2006 at Chrysler Financial Services LLC
Dale Carnegie graduate
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