Customer Service Technical Support
Resume:
*rd Justin Dittmar
Technical Support Specialist at Gynecologic Oncology Group
Location
Buffalo/Niagara, New York Area
Industry
Research
Overview
Current
Technical Support Specialist at Gynecologic Oncology Group - Roswell Park Cancer
Institute
Past
Help Desk Support Associate at Personal Computers, Inc
Help Desk Student Supervisor at Nazareth College of Rochester
Education
Northeastern University
Nazareth College of Rochester
State University of New York at Stony Brook
Connections
34 connections
Websites
Company Website
Public Profile
http://www.linkedin.com/pub/justin-dittmar/20/9aa/6a7
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Summary
Multi-faceted technical support and administration in Windows environment, focused on
healthcare IT.
Specialties
-SharePoint Administration
-Administration and support in MS Windows and Active Directory environments
-Desktop and remote technical problem recognition and resolution
-Technical documentation
-End user support and service
Experience
Technical Support SpecialistGynecologic Oncology Group - Roswell Park Cancer InstituteOctober 2007Present (4 years 8 months) Buffalo/Niagara, New York Area
-SharePoint technical and content administrator
-Perform install, break/fix support and training for desktop hardware and software
-Develop and maintain technical documentation related to core systems and company
procedures for internal and external users, including departmental SOP documents
-Primary email and telephone support backup for user support staff
-Maintained nightly physical and virtual system tape backups
-On-site technical infrastructure setup and support for large semi-annual conferences
-Internal and external end-user training
-Assist with networking projects and support
Help Desk Support AssociatePersonal Computers, IncJune 2006October 2007 (1 year 5 months) Buffalo/Niagara, New York Area
-Assisted with management of the help desk account for National Fuel and Gas.
-Worked as part of a team providing customer support and call closure.
-Level 1 and Level 2 problem recognition, troubleshooting and resolution.
-Responsible for mentoring and training new and existing help desk staff members.
-Utilized for troubleshooting and resolving remote and on site desktop issues.
-Basic account administration within Citrix, Novell and Active Directory.
Help Desk Student SupervisorNazareth College of RochesterAugust 2003May 2006 (2 years 10 months) Rochester, New York Area
-Managed sixteen student lab assistants and provided user support and customer service to
students, staff and faculty as necessary via telephone, on-site and email requests.
-Created and implemented successful new employee training program.
-Author of ITS Reference Manual, a 172-page in-house reference material covering
procedure and various software programs. Utilized as a daily reference and for training.
Courses
MS, Health Informatics
Northeastern University
American Healthcare System
Business of Health Informatics
Design for Usability in Health Care
Skills & Expertise
Desktop Support
SharePoint
End User Support
Windows
Active Directory
Computer Hardware
Customer Service
Troubleshooting
Education
Northeastern University
MS, Health Informatics
20122014 (expected)
This education is associated with:
3 Courses
Nazareth College of Rochester
BS, Information Technology
2003 2006
Business/Management
Marketing
Entrepreneurial Studies
Activities and Societies: Sigma Beta Delta International Business Honor Society (2006)
Nazareth Men's Volleyball (NCAA Div. III)
State University of New York at Stony Brook
Undeclared
2002 2003
Additional Information
Websites:
CompTIA A+ Join
CompTIA Certified Professionals Group: IT Career Network Join
CompTIA Healthcare IT Technician Join
CompTIA Network+ Join
Nazareth College of Rochester Join
Northeastern University MS in Health Informatics Join
Sigma Beta Delta Join
Society for Clinical Trials Join
Honors and Awards:
- Dean s List Member Spring 2004, Fall 2004, Spring 2005, Fall 2005, Spring 2006
- Small Business Council of Rochester Scholarship (2006)
- eBusiness Association of Rochester Scholarship (2006)
- Paychex Leadership Conference attendee (2006)
- Elizabeth M. Fake Award, Nazareth College School of Management (2006)
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Nicole Bilski ~ *******@*************.***
Colleen Newton
Beau Norgeot
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Misty Anne McAllister, CIR, CSSR
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3rd Justin Dittmar
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