Sales Customer Service

patricia frandi

Email: *********@********.***

Address: * ***** *****

City: broadbrook

State: CT

Zip: 06016

Country: USA

Phone: 860-***-****

Skill Level: Experienced

Salary Range: 26

Primary Skills/Experience:

See Resume

Educational Background:

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Job History / Details:

Patricia E. Grandi

6 Julia Court

Broadbrook, CT 06016

860-***-****/ 860-***-**** *********@********.***

SUMMARY:

* Twenty years experience in consultative sales with a proven track record characterized by significant account penetration, new account development and customer service commitment.

* Effective communication skills with the ability to develop relationships with prospective account decision makers and an organization senior leadership.

* Proficient territory management and account retention refined with self directed initiative to exceed goals and produce bottom line results.

* Demonstrated contract negotiation skills resulting in profitable books of business along career path.

* Recent career exposure to customer support functions by learning the inside operations of a sales focused organization to gain readiness experience for next career position.

CAREER HISTORY

Conservator//Caregiver, from 2010 to 2012. I was a conservator and Caregiver for a client in the Manchester Ct. area for two years. My responsibilities and personal care duties were as follows: Kept documents for calendar of events, Maintain conservator spending account, Encourage activities with caregivers, Scheduled 24/7 coverage, Staff meetings to discuss care and concerns, Provide transportation to the doctors, Obtain information from doctors, VNA, and specialists, Observe any changes in physical, emotional well being through constant oversight, Administer medications

CopyTex, 800 Marshall Phelps Road, Windsor, CT 2007 - 2009

Customer Service Partner, Sr. Associate

Primary responsibility was to massage customer relationships with emphasis on yielding profitable customer experiences. Point of contact for supporting issue resolution and spearheading a stretch goal initiative to have all service calls result in a -one and done-. Daily customer interactions in a fast paced environment that resulted in profitable inside sales. Managed service call operations which included technician tracking and customer visit coordination to ensure costs are controlled. Supported technician staff with data processing of mileage, billable hours, changes in customer profiles and visit notes. Managed parts stock with controls to warrant a -just in time- inventory and ensured parts distribution/shipping operations monitored and accounted for. Additional capacity allowed for additional cross functional duties as inside sales data processor and shipping associate.

Docusource LLC, Hartford, CT 2000 - 2007

Sales Executive

Sales representative tasked to administer existing accounts and develop new accounts

Based on yearly sales plan. Managed all aspects of sales cycle, cold calls, prospecting, sales leads follow up, and presenting sales proposals. Positive closing ratio thus tasked to manage under performing territories and coach peers on sales strategies and techniques. Managed customer relationships from product installation, survey follow up, issue resolution and potential cross sell opportunities.

Previous Career Organizations:

* Anthem Blue Cross, Blue Shield of Connecticut, North Haven, CT / A-Copy Inc, Glastonbury, CT / Seaman`s Furniture, Newington, CT

EDUCATION: Morse School of Business, Hartford CT Chicago School of Design, Chicago, IL

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