Management Customer Service

Jason Montgomery

Email: ********@**************.***

Address:

City: Williamstown

State: NJ

Zip: 08094

Country: USA

Phone: 856-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Strong Management/Leadership, supervisory, and instruction training and experience Personal accountability, unquestioned integrity and great listening skills Strong verbal and written communications skills Ability to adapt and change course swiftly Experience supervising employees and managing projects to exceed goals

Educational Background:

High School Dipolma from University of Maryland, College Park MD 1/2001 to 8/2010 (Human Resource Management)

Job History / Details:

Summary

Strong Management/Leadership, supervisory, and instruction training and experience

Personal accountability, unquestioned integrity and great listening skills

Strong verbal and written communications skills

Ability to adapt and change course swiftly

Experience supervising employees and managing projects to exceed goals

Highlights

Recruitment/staffing

Training and development

HRIS

Hiring and retention

Recruiting

Interviewing

Adherence to high customer service standards

Skilled trainer

Effective problem solver

Excellent time management skills

Team management

Skilled multi-tasker

Consistently meet goals

Accomplishments

Received the Army Meritorious Unit Award, for outstanding achievements and efforts while serving in Iraq.

#1 Recruiter 2009-2011 for the High School and College Market.

Marketed the US Army through four types of objectives and created numerous ways to outsource and outperform the competitors (i.e. Marines, Air Force, Navy, and National Guard)

Covered over hundreds of square miles in marketing, networking, interviewing, processing and maintain prospects and clients in the program.

Implemented a program which kept retention over 97 percentage in 4 years.

Awarded Top Recruiting station for 2010 and 2011 by achieving over 135 percentage of the US Army mission.

Received an Army Achievement Medal for placing special emphases on special category missions.

Accountable for hundreds of personnel including their promotions, finance, evaluations, assignments and family policies and regulations, in wartime conditions.

Managed systems and trained soldiers and civilians on various systems such as the Department of Defense Identification Cards, Casualty Assistance, and evaluation/accountability systems.

Maintained and secured over $1 Million of sensitive materials.

Experience

August 2007 to October 2011

United States Army Freehold, NJ

United States Army Recruiter

Inform applicants of job openings and details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities. Instruct job applicants in presenting a positive image by providing help with resume writing, personal appearance, and interview techniques. Evaluate selection and testing techniques by conducting research or follow-up activities and conferring with management and supervisory personnel. Search for and recruit applicants for open positions through campus job fairs and advertisements. Interview applicants to obtain information on work history, training, education, and job skills. Screen and refer applicants to hiring personnel in the organization, making hiring recommendations when appropriate. Perform searches for qualified candidates according to relevant job criteria, using computer databases, networking, Internet recruiting resources, cold calls, media, recruiting firms, and employee referrals. Hire applicants and authorize paperwork assigning them to positions. Advise management on organizing, preparing, and implementing recruiting and retention programs. Arrange for interviews and provide travel arrangements as necessary. Evaluate recruitment and selection criteria to ensure conformance to professional, statistical, and testing standards, recommending revision as needed. My accomplishments included: Specializing in high risk category placements; top High School Recruiter; exceeded quotas monthly in a hard penetrating market. Knowledge sets include: Human Resource, Human Resources Management, Recruiter.

March 2004 to August 2007

United States Army Fort Bragg, NC

Human Resource Information Systems Management Specialist

Compiled personnel records. Maintained and updated records. Served as a liaison between management and employees. Answered inquiries pertaining to employees. Provided information for personnel actions. Arranged training activities. Maintained positive employee relations. Maintained supplies and inventories. Performed data entry. Dealt with sensitive and confidential issues. Used Microsoft applications. My accomplishments included: Combat Veteran, Served in Iraq 2005. Knowledge sets include: Data Entry, Data Processing, Desktop computers, Document management software, Microsoft

Excel, Microsoft Internet Explorer, Microsoft Office software, Microsoft Word, Processing, Recruitment, Word Processing.

Education

2007 University of Maryland College Park, MD

Bachelor of Science Human Resource Management

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