Service High School

Brittani Brooker

Email: ********@*****-*******.***

Address:

City: Coal City

State: IL

Zip: 60416

Country: USA

Phone: 331-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I am a dynamic service oriented individual, highly knowledgeable about FOH/BOH restaurant operations, as well as safe alcohol service procedures. I am a skilled trainer and believe that it is imperative that each guest receive a personal and uniquely perfect experience. Talented in handling guest issues with careful attention and care to insure a repeat visit.

Educational Background:

High School Dipolma from Joliet Catholic Academy, Joliet IL 1/2001 to 6/2003 (all)

Job History / Details:

Summary

I am a dynamic service oriented individual, highly knowledgeable about FOH/BOH restaurant operations, as well as safe alcohol service procedures. I am a skilled trainer and believe that it is imperative that each guest receive a personal and uniquely perfect experience. Talented in handling guest issues with careful attention and care to insure a repeat visit.

Highlights

Highly responsible and reliable

Familiar with multiple point of Sale (POS) system operations

Master of sales techniques

High energy

Quick problem solver

Thrives in fast-paced environment

Exceptional interpersonal skills

Trained in liquor, wine and food service

Experience

March 2012 to Current

Smoky's BBQ House Joliet, IL

Server/Trainer

Part of the restaurants opening team.

Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

June 2009 to December 2011

Joe's Bar Joliet, IL

Lead Bartender

Checked in deliveries and signed off on products received.

Proactively large parties and reservations, anticipating planning and staffing needs.

Planned and orchestrated band nights.

Made schedules.

Open and closed the bar.

Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.

Effectively used items in stock to decrease waste and profit loss.

May 2008 to July 2009

Hampton Inn Joliet, IL

Primary check-in front desk agent

Created a warm and welcoming environment for guests and their families.

Acknowledged and resolved any guest issues.

Displayed tremendous hospiltality.

Demonstrated knowledge of area and guided guests to their destination and made suggestions of local attractions.

Balanced cash drawer.

March 2007 to June 2008

Red Robin Plainfield, IL

Server/ Trainer

Delivered exceptional service by greeting and serving customers in a timely, friendly manner.

Displayed enthusiasm and knowledge about the restaurant's menu and products.

Consistently adhered to quality expectations and standards.

February 2001 to March 2006

Lonestar Steakhouse Joliet, IL

Server/Hourly Manager

Consistently provided professional, friendly and engaging service.

Skillfully promoted items on beverage lists and restaurant specials.

Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.

Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.

Checked in deliveries and signed off on products received.

Verified cash drawer against the day's receipts.

Created and maintained schedules for 30 servers and hosts.

I was a certified trainer and assisted in the hiring process.

Education

2003 Joliet Catholic Academy Joliet, IL

High School Diploma

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