Customer Service Representative
Resume:
Candice Smith
Email: ********@****************.***
Address:
City: San Antonio
State: TX
Zip: 78238
Country: USA
Phone: 432-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment. Meticulously organized Bank Teller who is proficient in time management, while offering professional and courteous customer service.
Educational Background:
High School Dipolma from Midland College, Midland TX 1/2001 to 12/2005 (Accounting)
Job History / Details:
Summary
Enthusiastic Customer Service Representative who follows policies and procedures, while offering a friendly customer environment.
Meticulously organized Bank Teller who is proficient in time management, while offering professional and courteous customer service.
Highlights
Cash handling expertise
Exceptional customer service
Advanced clerical knowledge
MS Office proficient
Rapid 10-key data entry
International funds transfer process expertise
Accounting systems and software
Cash dispenser operation
Currency and coin counter
Night and safe deposit procedures
Safe and vault operation
Reliable
Self-sufficient
Strong account analysis skills
Rapid data entry skills
40 WPM typing speed
Ledger and balance sheet competency
Strong sense of banking ethics
Compliance, banking laws and regulations
Excellent communication skills
Positive
Friendly
Detail-oriented
Team player
Organized
Strong work ethic
Accomplishments
I earned the "WOW" award for outstanding customer service.I aslo was promoted to Lead Teller based on superior performance. I successfully trained five new tellers over a 12 month time period.I balanced daily cash drawers and vaults totaling an average of $400,000.00.
Experience
December 2010 to May 2012
West Texas National Bank Midland, Texas
Teller/ Accounts Payable Clerk
I have successfully opened multiple new customer accounts, including checking, savings and lines of credit.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Organized, stocked and maintained the teller window area.
Assembled in-store marketing displays.
Prepared daily branch invoices.
Pulled daily branch balancing and teller cash reports.
Collected member loan payments.
Processed treasury, tax and loan payments.
Sold cashier's checks, traveler's checks and money orders.
Reported daily averages and shortages to the operations department.
Maintained confidentiality of bank records and client information.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Delivered prompt, accurate and excellent customer service.
Maintained friendly and professional customer interactions.
April 2009 to December 2011
Cattle Baron Midland, Texas
Server/ Hostess/ Bartender
Greet guest as they arrive
Escort quest to table
Take orders/ Deliver food to tables
Processed payment
Balance cash drawer at end of shift
August 2007 to June 2009
Midland Teachers Credit Union Midland, Texas
Member Service Rep./ Teller
Opened new customer accounts, including checking, savings and lines of credit.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Organized, stocked and maintained the teller window area.
Assembled in-store marketing displays.
Processed cash withdrawals.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Examined checks for identification and endorsement.
Collected member loan payments.
Sold cashier's checks, traveler's checks and money orders.
Reported daily averages and shortages to the operations department.
Supplied tellers with coin and currency as needed.
Maintained confidentiality of bank records and client information.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
Delivered prompt, accurate and excellent customer service.
Maintained friendly and professional customer interactions.
July 2006 to May 2007
Wells Fargo Midland, Texas
Teller
Managed opening and closing times for the main branch.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Processed sales referrals and promoted bank services and products, resulting in 10 percentage branch sales increase.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Balanced daily cash deposits and bank vault inventory with a zero error rate.
Organized, stocked and maintained the teller window area.
Processed quarterly Vault and ATM audits with a zero error rate.
Processed cash withdrawals.
Coordinated daily cash reconciliation at a high-volume location.
Delivered prompt, accurate and excellent customer service.
Maintained friendly and professional customer interactions.
Education
0 Midland College Midland, Texas
Currently Pursuing Accounting
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