Customer Service High School
Resume:
Crystal Ashford
Email: ********@************.***
Address:
City: Liberty Township
State: OH
Zip: 45044
Country: USA
Phone: 513-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Re-entering the workforce, with a versatile set of skills, hard working, multi-tasking Assistant with outstanding telephone skills, scheduling and documentation skills. Excellent communication and computer skills; ability to work independently or as part of a team. Have extensive Payroll/ Clerical knowledge, am fluent with Microsoft Office Products and over all dynamic computer experience. Been fortunate to be a stay at home mom, and work temporary positions; have been employed by same agencies at various times (as needed), after working for agencies; was employed by family to care for elderly Grandfather.
Educational Background:
High School Dipolma from Lakota High School, West Chester OH 1/2001 to 6/1980 (General to enter Vocational School)
Job History / Details:
Career Overview
Re-entering the workforce, with a versatile set of skills, hard working, multi-tasking Assistant with outstanding telephone skills, scheduling and documentation skills. Excellent communication and computer skills; ability to work independently or as part of a team.
Have extensive Payroll/ Clerical knowledge, am fluent with Microsoft Office Products and over all dynamic computer experience.
Been fortunate to be a stay at home mom, and work temporary positions; have been employed by same agencies at various times (as needed), after working for agencies; was employed by family to care for elderly Grandfather.
Skill Highlights
Problem resolution
Administrative support
Meets/exceeds goals
Self-starter
Microsoft Office skills
Spreadsheet development
Payroll / Accounting
Federal/State tax preparation
Professional Experience
December 2009 to May 2010
Lowe's Company Westchester, Ohio
Front end Customer Service Assoc.
Greeted customers and ascertained customers' needs.
Answered questions regarding the store and its merchandise.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Developed positive customer relationships through friendly greetings and excellent service.
February 2006 to May 2006
Ultimate Staffing Cincinnati, Ohio
AS-400 Data Entry - Executive Assistant
Temporary position due to upgrade to Mapics, for manufacturing co.
Prepared complex reports and charts for the executives and shop personnel using Excel, Access and Reportsmith Writer.
Assisted in all areas of administrative work including data entry, receptionist duties, file organization.
Trained Executive Assistant, whom was hired from with in the company.
January 2006 to February 2006
CBS Personnel Cincinnati, Ohio
Payroll/ Clerical Support
Temporary position for Mortgage Co.
Performed Payroll / Administrative duties while Manager was in process of moving office location.
Complex Payroll used ADP Services, Multi-state, commissions while using in house data base, customized for their company.
Assisted in setting up new procedures for new location.
Adapted quickly; Manager was in other location.
Maintained and re-organized files for transport.
October 2005 to October 2005
Ajilon Inc Cincinnati, Ohio
A/P, Payroll Clerk/ Data Entry
Temporary position for a large Publishing Company while being audited.
Data Entry.
Fast paced with accuracy a priority.
Coding invoices, to hit the proper G/L accounts.
Used Lawson to enter invoices.
Entered new Wage Attachments, for payroll department.
February 2004 to June 2004
CNG Financial (Check-N-Go) Mason, Ohio
Human Resource Assistant
Direct Hire in Corporate Office.
Compiled data for new hires, employed at the stores and employees in the Office, entered timely for payroll department to run payroll accurately.
Used ADP and Reportsmith Writer for reports of employee activities.
Used Word, Excel, Access for mail merge for employees benefits packages and agreements.
Adjustments such as compensation, benefits, tax data, and attendance to be entered before payroll run.
Conducted exit interviews and entered termination dates into system. Logged accordingly.
Employee Verifications, Executed log of verifications as to when they arrived and when they were mailed or faxed back.
Streamlined this process and was to ask to write policies and procedures for the process. Due to the privacy act.
October 2003 to January 2004
Pacific Manufacturing Fairfield, Ohio
Payroll Clerk
Clerical work
August 2002 to December 2002
JW Harris Inc Mason, Ohio
Switchboard, Mail room Supervisor/ Office Coordinator/ Payroll Clerk
Direct Hire.
ADP payroll for 250 people at Corporate Office and four different entities Reportsmith Writer and E-time (Hand Punch).
Managed daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.
Created companies first employee manual including training and development, tracking of all cell phones, computers, copy/fax machines and mailing machines for 2 locations.
Liaised with vendors to order and maintain inventory of office supplies.
Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
Verified and logged in deadlines for responding to daily inquiries and outlined the appropriate process and procedures necessary to fulfill and complete inquiries.
March 2002 to July 2002
Robert Half Inc. Cincinnati, Ohio
Administrative/ Accounting Consultant
Direct Hire
Consultant
June 2001 to March 2002
Cincinnati Enquirer Cincinnati, Ohio
Payroll Specialist
Direct Hire.
Processing salary payroll for 1200 employees.
With 100 percentage accuracy.
August 1999 to June 2001
Intelligrated Westchester, Ohio
Payroll Clerk / A/P Backup
Was sent to this company by Accountemps. New position was created to hire me directly.
Education
Lakota High School Westchester, Ohio
HS Diploma / Vocational School
Microsoft Office training - Focused on achieving Microsoft Office Certification.
Courses Took at D. Russel Lee ( Adult Vocational Program )
Excel 1, Excel 2, Excel 3 Modules.
Word 1, Word 2 Modules.
Access 1
Powerpoint 1
Employer Resource Association - Introduction class on Microsoft Works
Professional Certification - Infinium Accounting Software
Professional Certification - Lawson Accounting Software
ADP Employer Services - Year End Seminar and ADP e Time
Employers Resource Association - Communication Skills for Teamwork
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