Customer Service Manager

Linda Tourdot

Email: ********@******************.***

Address:

City: Madison

State: WI

Zip: 53713

Country: USA

Phone: 608-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Qualified Customer Service Manager offering a record of successful job performance, exemplary problem-solving ability, and experience developing and implementing innovative solutions.

Educational Background:

High School Dipolma from Webb High School, WI 1/2001 to 6/1975 (general)

Job History / Details:

Summary

Qualified Customer Service Manager offering a record of successful job performance, exemplary problem-solving ability, and experience developing and implementing innovative solutions.

Highlights

High customer service standards

Skilled in call center operations

Employee relations specialist

Customer interface expertise

Conflict resolution proficiency

Adheres to customer service procedures

Troubleshooting skills

Proficient with Microsoft Office Suite

Proficient in customer account software

Adept in automated attendant systems

Talented client relations manager

Experience

9/28/2012 12:00:00 AM

Hewlett-Packard Enterprise Services Madison, WI

Wisconsin Medicaid/Forward Health Financial Services

2006-Present

Managed insurance premium payments and tracked deposits and discrepancies using Excel spreadsheets.

Provided accurate and appropriate information in response to customer inquiries.

Gathered and verified all required customer information for tracking purposes.

Maintained up-to-date records at all times.

Built customer loyalty by placing follow-up calls for customers who reported product issues.

Prepared reports and communication for senior management and clients.

Provided cross training to various staff members.

Acted professionally and patiently when addressing negative customer feedback.

9/28/2012 12:00:00 AM

Storage Technology Corporation Louisville, CO

Call Center Representative

1997-2006

Answered a constant flow of customer calls with up to 150-200 calls in queue per day.

Defused volatile customer situations calmly and courteously.

Accurately documented, researched and resolved customer service issues.

Mastery of customer service management systems and databases.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Referred unresolved customer grievances to designated departments for further investigation.

Formulated and enforced Service Center policies, procedures and quality assurance measures.

9/28/2012 12:00:00 AM

Life Style Staffing Madison, WI

Branch Manager

1982-1997

Recruited, interviewed, oriented, evaluated, and dispatched contract personnel for clients.

Hired and trained customer service staff, branch managers, and in-house staff.

Organized and conducted job fairs.

Accountable for the efficient operation of the Contract Personnel Division and effectively represented the company to existing and potential clients.

Maintained ongoing communication, including on-site visits with clients, to assure optimum customer satisfaction.

Responsible for budget, profit and loss, in-house sales and telemarketing.

Participated in company management meetings.

Instrumental in developing new policies and procedures.

Education,

Computer literate: versed in DOS-based PC environments and computer tracking systems

Perform effectively in groups with demonstrated leadership ability

Extremely organized and responsible

Work well under pressure

Contact this candidate