Customer Service Manager
Resume:
Maria Del Carmen Rivera
Email: ********@******.***
Address:
City: Savannah
State: GA
Zip: 31410
Country: USA
Phone: 912-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Highly motivated individual and self-starter with passionate commitment to learners and their development. Dependable and punctual with ability to display sensitivity in working with culturally diverse population. Excellent listening and communication skills with optimistic and friendly mind set which is adept at working with those dedicated to lifelong learning that will expand individual skill sets while cultivating interpersonal communication. Bilingual self-starter with broad customer service background and skilled in developing relationships and providing exceptional individualized service.
Educational Background:
High School Dipolma from Armstrong Atlantic State University, Savannah GA 1/2001 to 9/2012 (Spanish)
High School Dipolma from Queens Community College, Savannah GA 1/2001 to 9/2012
High School Dipolma from Armstrong State College, Savannah GA 1/2001 to 9/2012
High School Dipolma from Northwestern State University, Savannah GA 1/2001 to 9/2012
Job History / Details:
Summary
Highly motivated individual and self-starter with passionate commitment to learners and their development. Dependable and punctual with ability to display sensitivity in working with culturally diverse population. Excellent listening and communication skills with optimistic and friendly mind set which is adept at working with those dedicated to lifelong learning that will expand individual skill sets while cultivating interpersonal communication. Bilingual self-starter with broad customer service background and skilled in developing relationships and providing exceptional individualized service.
Core Qualifications
Detail oriented
Critical thinker
Organizational skills
Excellent communication skills
Outstanding interpersonal skills
PowerPoint knowledge
Microsoft Office proficiency
Team leadership
Quick learner
Professional demeanor
Team leadership skills
Professional Experience
February 2011 to October 2011
Rugged Wearhouse Savannah, Ga
Store manager/Assistant Manager
Oversee all daily operations, complete all corporate memos.
Receive, unload, organize and distribute freight as it comes in.
Run registers when needed
give customer assistance on selling floor and assist with customer issues at the front of store with returns and damages.
Hire, train, schedule, review and terminate associates.
Maintain payroll, and analyzed budget.
April 2010 to January 2011
Dollar General Savannah, Ga
Store Manager
Oversee all operations, complete all corporate memos
Check in and out all vendors.
Receive, unload, organize and distribute freight as it comes in.
Run registers when needed, give customer service and place special orders for customers.
Hire, train, schedule, review and terminate associates.
Maintain payroll, budget and controllable spending
February 2008 to June 2010
Savannah Chatham County Public Schools Savannah, Ga
Substitute Teacher
Worked when teachers where out.
managed whatever notes left by teacher.
managed classroom for Spanish teacher out on maternity
November 2007 to February 2008
Aeropostale Savannah, Ga
Cashier/ Sales Associate
Register Operations, daily housekeeping and maintaining of stock on the selling floor.
Customer Service.
Greeted customers in timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Received and processed cash and credit payments for in-store purchases.
October 2006 to February 2007
Toys R Us Savannah, Ga
Cashier, Cash Office, Sales Associate
Run registers
reconcile and prepare deposits from previous days sales
Contacted other store locations to determine merchandise availability.
Engaged with customers in sincere and friendly manner.
Responded to customer questions and requests in prompt and efficient manner.
September 2005 to March 2006
Steve and Barrys Savannah, Ga
Sales Associate and Lead Register Operator
organize, receive, and distribute freight coming into store.
Organize, open, and close registers.
Reconciling daily paperwork and all store funds and sales
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Prioritized helping customers over completing other routine tasks in store.
January 2002 to January 2004
Wal-Mart Stores Inc Savannah, Ga
Support Manager / Department Manager
Run a register
help with register operations
scheduling and calculating associates
daily operations ordering and receiving
logging and stocking merchandise
customer and vendor assistance
September 2001 to April 2002
Victoria Secrets BRooklyn, New York
Sales Clerk/ Assistant Manager
Opening and closing stores
training, and scheduling associates
Handling and calculating funds and budgets
ordering, receiving, and stocking
Complete all daily operations while maintaining sales goals
January 1996 to January 2002
Starbucks Coffee Company
Assistant Manager, Store Manager, Duel Manager
District lead
Facilitator of training classes
Open and close stores
hiring, training, and scheduling of baristas and lower level managers
handling and calculating funds and budgets
support district manager as district lead in their absence
January 1987 to January 1996
Wal-Mart Jonesboro, Natchitoches, Savannah, Louisiana/Georgia
Cashier/ Cash Office/ Customer Service Manager/ Department Manager/ Personnel Manager
Assisted in creation of vendor contracts for outside vendors.
Maintained confidential information, such as pay rates, bonus targets and pay grades.Investigated and resolved customer inquiries and complaints in an empathetic manner.
Cross-trained and backed up other customer service managers.
Scheduled staff shifts to cover peaks and lulls in customer inquiries.
Interviewed, hired and trained new quality customer service representatives.
Trained staff on operating procedures and company services.
Addressed negative customer feedback immediately.
Identified individual development needs with appropriate training.
Trained, coached and mentored staff to ensure smooth adoption of new program.
Education and Training
2012 Armstrong Atlantic State University Savannah, Georgia
Bachelor of Arts Spanish
MACAS Academic Achievement Award
Did two study abroad trips in Mexico
Queens Community College Flushing, New York
Early Childhood Education / Spanish
Armstrong State College Savannah, Georgia
Associate of Science Nursing / Psychology
Northwestern State University Natchitoches, Louisiana
Bachelor of Science Nursing and Psychology
Duel Major
Candidate Resume - Jeri Nelson
Contact Information -
Email: ********@************.***
Address:
City: Green Bay
State: WI
Zip: 54302
Country: USA
Phone: 920-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Compassionate registered nurse with 6 years experience in hospital inpatient and outpatient setting. Focus on Oncology and newly acquired wound care certification. Emergency experience.
Educational Background:
High School Dipolma from Northern Michigan University, Marquette MI 1/2001 to 5/2006 (Nursing)
Job History / Details:
Professional Summary
Compassionate registered nurse with 6 years experience in hospital inpatient and outpatient setting. Focus on Oncology and newly acquired wound care certification. Emergency experience.
Licenses
BSN
ACLS
WCC
Chemotherapy certified ONS
BLS
TNCC and PALS expired
Skill Highlights
Chemotherapy
ER experience
Patient evaluation/intervention
Professional bedside manner
Foley catheter insertion/removal
Wound cleaning/care
Proficient at IV starts
Proficient with accessing and drawing blood from implanted ports.
Infection control standards
Medical/surgical experience
Medication administration
Medical terminology
Telemetry
Accurate and precise charting skills
Professional Experience
May 2006 to July 2012
Northstar Health System Iron River, Michigan
Registered Nurse
3 years as Med/Surg and ER staff nurse. 3 years as Outpatient/Oncology staff nurse.
Education and Training
2006 Northern Michigan University Marquette, Michigan
Bachelor of Science Nursing
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