Customer Service Representative

JENNIE HOLLOWAY

Email: ********@**-********-********.***

Address:

City: Bridgeport

State: CT

Zip: 06610

Country: USA

Phone: 203-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Highly enthusiastic customer service representative with 10Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Excellent communicator with 6 years experience working in a demanding customer based environment as a National Accounts Billing Specialist.

Educational Background:

High School Dipolma from Albertus Magnus, Stratford CT 1/2001 to 4/1983 (Finance Accounting)

Job History / Details:

Summary

Highly enthusiastic customer service representative with 10Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Excellent communicator with 6 years experience working in a demanding customer based environment as a National Accounts Billing Specialist.

Highlights

Telephone inquiries

Invoice processing

Conflict resolution

Creative problem solver

Strong organizational skills

Listening skills

Problem solver

Fast learner

Sharp problem solver

Telephone inquiries specialist

Experience

October 2003 to Current

Oce North America Trumbull, Connecticut

National Account Billing Specialist

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and billing Cross-trained and provided back-up for other billing specialists when needed.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Processed daily invoices and billed renewed invoices to clients.Received multiple reviews acknowledging my level of dedication to excellent customer service.Answered customer questions regarding Copier billing, usage, and generated credits for over billing information and pricing.

March 1996 to October 2003

Sage Insurance Co Stamford, Connecticut

Accounts Payable/Receivable Manager

Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.Supervised accounts receivables clerks, team of fifteenManaged accounting operations, accounting close, account reporting and reconciliations.Prepared monthly and annual expense forecasts, including any necessary recommended action required to manage costs to achieve budget.Reconciled bank statements to clients' books and prepared financial statements from client documents..

Education

1987 Stratford, Connecticut

Bachelor of Science Finance Accounting

BA in Accounting

Accounting

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