Customer Service Manager

Teresa Watkins

Email: ********@*****-*******.***

Address:

City: Madison

State: MS

Zip: 39110

Country: USA

Phone: 769-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Seasoned customer service specialist with background in providing advice on diverse customer situations. Customer service professional dedicated to effective team management and customer satisfaction. Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication. Exceptional customer care professional who addresses inquiries and resolves problems as they arise. Friendly Customer Service Manager with can-do attitude and willingness to help at all times. Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Educational Background:

High School Dipolma from St.Joesph High School, Jackson MS 1/2001 to 5/1975 (Required)

High School Dipolma from Holmes Community College, Jackson MS 1/2001 to 9/2012

Job History / Details:

Summary

Seasoned customer service specialist with background in providing advice on diverse customer situations.

Customer service professional dedicated to effective team management and customer satisfaction.

Perceptive Customer Service Manager who cultivates positive customer relationships through clear and helpful communication.

Exceptional customer care professional who addresses inquiries and resolves problems as they arise.

Friendly Customer Service Manager with can-do attitude and willingness to help at all times.

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently.

Highlights

Management of remote employees

Customer-focused

Skilled multi-tasker

Effective problem solver

Conflict resolution techniques

Microsoft Outlook, Word and Excel

Excellent time management skills

Skilled trainer

Client relations specialist

Adherence to high customer service standards

Persuasive

Negotiation expert

Accomplishments

Successfully recruited and trained 08 new customer service representatives.

Successfully recruited and trained 08 new customer service representatives.

Experience

January 2004 to August 2012

trust cable of Ms and La Jackson, Ms 39212

customer service rep / office manager

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up other customer service managers.

Adhered to all confidentiality requirements at all times.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Monitored the daily activities of 05 customer support teams.

Promptly responded to inquiries and requests from prospective customers.

Trained staff on operating procedures and company services.

Provided detailed monthly departmental reports and updates to senior management..

Addressed negative customer feedback immediately.

Effectively communicated with team members to maintain clearly defined expectations.

Updated customer orders from start to finish in an accurate and timely manner.

Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Effective liaison between customers and internal departments.

Resolved customer questions, issues and complaints.

Maintained accurate records of past due customer account activity.

Developed rapport with the customer base by handling difficult issues with professionalism.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Maintained up-to-date knowledge of product and service changes.

Managed work flow to exceed quality service goals.

Education

1975 St.Joesph High School Jackson, Ms

High School Diploma Required

1992 Holmes Community College Ridgeland, Ms 39157

Associate of Science EMT

Trained but not certified

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