Customer Service High School

Patricia Cuipa-Kohlman

Email: ********@************.***

Address:

City: Saratoga Springs

State: UT

Zip: 84045

Country: USA

Phone: 209-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I have 20 Plus years experience in the automotive industry. I relocated from California to Utah 6 years ago when the auto industry had to downsize and I was laid off as was my husband. When I arrived in Utah I was hired by Larry Miller Ford in their Loan Zone Dept. My Supervisor was Colette. I was Collette's assistant in Loan Zone, my responsibilities included getting all the necessary paperwork together to send to PFS for funding. I have also worked for Barber Brothers Mitsubishi in Oren where again I was laid off due to decreasing sales. I have seen that you have more than one opening at Prestige and I would love to get back into accounting and the automotive industry. I am very reliable and highly motivated,

Educational Background:

High School Dipolma from Resega High School, Reseda CA 1/2001 to 6/1972 (General/Math)

Job History / Details:

Summary

I have 20 Plus years experience in the automotive industry. I relocated from California to Utah 6 years ago when the auto industry had to downsize and I was laid off as was my husband.

When I arrived in Utah I was hired by Larry Miller Ford in their Loan Zone Dept. My Supervisor was Colette. I was Collette's assistant in Loan Zone, my responsibilities included getting all the necessary paperwork together to send to PFS for funding.

I have also worked for Barber Brothers Mitsubishi in Oren where again I was laid off due to decreasing sales.

I have seen that you have more than one opening at Prestige and I would love to get back into accounting and the automotive industry.

I am very reliable and highly motivated,

Highlights

Bookkeeping

Problem resolution

Administrative support

Meet deadline

Schedule management

Meets/exceeds goals

Skilled multi-tasker

Self-starter

Skilled trainer

Attention to detail

Telecommunication skills

Adaptability

Strong organizational skills

Creative problem solver

Listening skills

Excellent communication skills

Accomplishments

General Ledger Accounts

Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions.

Experience

February 2012 to Current

Convergy's Orem, Utah

Customer Service

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Adhered to all confidentiality requirements at all times.

Met all customer call guidelines including service levels, handle time and productivity.

Solved unresolved customer issues.

Resolved customer questions, issues and complaints.

February 2008 to January 2012

Walmart Super Center Saratoga Springs, Utah

Customer Service Supervisor

Investigated and resolved customer inquiries and complaints in an empathetic manner.

Cross-trained and backed up other customer service managers.

Adhered to all confidentiality requirements at all times.

Solved unresolved customer issues.

Facilitated inter-departmental communication to effectively provide customer support.

Trained new quality customer service representatives.

August 2000 to July 2008

Antelope Valley Nissan Palmdale, Ca.

Contract Clerk

Responsible for all Contacts getting to banks for funding

Accounting all contracts in computer for sales and profits

All DMV paperwork

Submission of all Gap Insurance policies

Submission of all Extended Warranties Purchased by customers.

Being able to work every desk in the office in case someone called in sick.

Assisted Office Manager with Monthly Financial Statements

July 2007 to April 2008

Larry Miller Ford Salt Lake City, Utah

Special Finance Assistant

Prepared Automotive contracts for funding.

Collected all stipulations from customers required by bank

for funding.

Interviewed customers to make sure all information gathered was accurate and true.

Also skilled in Contract Accounting

Accounts Receivable and Payable

DMV submissions

Financial Statements

Warranty Submissions and Refunds

Gap Insurance Submissions and Refunds

Education

1972 Resega High School Reseda, CA

High School Diploma General/Math

Math was always my strong point in school and on the job.

Love working with numbers.

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