Administrative Assistant Customer Service

Brenda Webster

Email: ********@*************.***

Address:

City: Cypress

State: TX

Zip: 77344

Country: USA

Phone: 708-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

I can bring to your company a Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Educational Background:

High School Dipolma from Robert Morris College, Chicago Lawn IL 1/2001 to 5/1997 (Applied Science Majoring in Computer Business Systems)

High School Dipolma from U.S. Army National Guards, Chicago Lawn IL 1/2001 to 9/2012

Job History / Details:

Career Overview

With my 32yrs experience I can bring to your company a Committed and motivated Administrative Assistant with exceptional customer-relation and decision-making skills. Strong work ethic, professional demeanor and great initiative.Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Skill Highlights

Administrative support

Meet deadline

Schedule management

Self-starter

Attention to detail

Microsoft Office skills

Meeting minutes

Filing and data archiving

HIPAA compliance

Insurance eligibility verification

OSHA compliance

Patient scheduling

Knowledgeable in [administrative function]

Meets/exceeds goals

Business correspondence

Core Accomplishments

Customer Service:

liaison between my department and outside vendors. put together contracts and quotes for purchases.

Greet and direct visitor patients with correct direction and information regarding services the facility provided.

Operations:

Collaborated with Skilled Trades Shops to ensure smooth work flow and efficient organization operations.

Accountable for all operations of busy office, including [answering phones processing payroll, scheduling meetings, update all files, ensure all policies and procedures are followed.

Scheduling

Facilitated on boarding of new employees by scheduling training, answering questions and processing paperwork.

Scheduled Patients appointment that were order by doctor for discharge.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Payroll Assistance

Assisted with payroll preparation and entered data into cumulative payroll document.

Human Resources

Recorded and filed employee benefit, salary and annual evaluation information.

Professional Experience

October 1997 to February 2011

Oak Forest Hospital Admitting/E.R. Dept. Oak Forest, IL

Scheduling/Registration Clerk

greet public, patients and families with driection and obtaining information to enter demographic finance information for Emergency Room visit, Admitting, Transferring, discharging, and scheduled appointments for services provided, in the computer software programs Cerner and SMS.

July 2002 to February 2011

Oak Forest Hospital Physical Plant Div. Oak Forest, IL

Secretary

Processed paperwork for payment of purchase contracts renewal of supply items, equipment .

Prepared and distributed Payroll for staff of 50 direct reports.

Coordinated all department functions for team of 50 employees.

Answer help desk phone line and generate workorders to each skilled trades shop thru computer program.

September 1999 to July 2002

Oak Forest Hospital Grounds Dept. Oak Forest, IL

Secretary

Schedule and take department meeting minutes

process payroll for 35 staff

Schedule shuttle bus service to patients and visitors

process all payment and renewal of purchase contracts

October 1979 to September 1999

Oak Forest Hospital Accounting Dept. Oak Forest, IL

Account Payable Clerk

Process payment of Hospital Purchase Contracts

Filing

Prepared and submits checks for In-House Purchase

Education

1997 Robert Morris College Chicago, Il

Associate of Applied Science Applied Science Majoring in Computer Business Systems

Computer Hardware Repairs

1982 U.S. Army National Guards Chicago, Il

Certification Administrative Assistant

Filing

Typing

Memos

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