Customer Service Representative
Resume:
Honoria Villarreal
Email: ********@******.***
Address:
City: Georgetown
State: TX
Zip: 78628
Country: USA
Phone: 414-***-****
Skill Level: Any
Salary Range:
Primary Skills/Experience:
Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative. Highly enthusiastic customer service professional with over 6 years client interface experience.
Educational Background:
High School Dipolma from MATC, Milwaukee WI 1/2001 to 1/2001 (GED)
Job History / Details:
Career Overview
Excellent communicator with 6 years experience working in a demanding call center environment as a Customer Service Representative.
Highly enthusiastic customer service professional with over 6 years client interface experience.
Core Strengths
Excellent, proven abilities in communicating wit Courteous demeanor
Large cash/check deposits
Top sales performer
Excellent communication skills
Problem solver
Courteous demeanor
Active listening skills
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
August 2006 to 9/28/2012 12:00:00 AM
Aurora Health Care Milwaukee, WI
Patient Service Representative II
Answer Telephone inquires received on incoming ACD (Automatic Call Distribution) phone system for Patient Accounts for all Aurora hospitals, Aurora Health Centers, and Aurora Medical Groups.
Answers involved questions about patient billing.
Responds to written inquiries from patients, attorney offices, physician offices, insurance companies, HMO's, and government agencies.
Make changes to patient demographics and insurance information.
Provides problem resolution with effective customer relations.
This position may take inbound collections calls for all customers.
This position may also participate as part of the Rapid Response Team escalation team), handling all complex post-call issues.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Provided daily support as the company's only bilingual Spanish/English customer service representative.
Provided customer service during an average of 60 calls per day by answering customer inquiries, solving problems and providing new product information.
Guaranteed positive customer experiences and resolved all customer complaints.
Assisted customers in person and via telephone.Cross-trained and provided back-up for other customer service representatives when needed.
December 2005 to 9/28/2012 12:00:00 AM
Aurora Health Care Milwaukee, WI
Patient Service Representative I
Answer Telephone inquires received on incoming ACD Automatic Call Distribution) phone system for Patient Accounts for all Aurora hospitals, Aurora Health Centers, and Aurora Medical Groups.
Answers involved questions about patient billing.
Responds to written inquiries from patients, attorney offices, physician offices, insurance companies, HMO's and government agencies.
Makes changes to patient demographics and insurance information.
Provides problem resolution with effective customer relations.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
January 2002 to January 2005
US Bank Corp Milwaukee, WI
Customer Service Sales Associate / Head Teller
Top seller for Wisconsin District in products and services promotion campaigns; service businesses and individual accounts.
Regulate and distribute all cash reserves.
Responsible for over 250,000 cash on a daily basis.
Prepare bi-weekly cash shipments.
Conduct opening and closing procedures for branch.
Routinely answered customer questions regarding merchandise and pricing.
Accurately logged all daily shipping and receiving orders.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Educational Background
2001 MATC Milwaukee, WI
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