High School Customer Service

Tiffany E Roberts

Email: ********@******.***

Address:

City: Washington

State: DC

Zip: 20020

Country: USA

Phone: 240-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Educational Background:

High School Dipolma from Potomac High School, Oxon Hill MD 1/2001 to 6/1994 (General Studies)

High School Dipolma from Tesst Technology Inst., Oxon Hill MD 1/2001 to 9/2012

High School Dipolma from Potomac High School, Oxon Hill MD 1/2001 to 9/2012

Job History / Details:

Career Overview

Excellent communication and computer skills; ability to work independently or as part of a team to meet project deadlines; multicultural awareness with a high level of adaptability.

Skill Highlights

Travel administration

Problem resolution

Administrative support

Meet deadline

Knowledgable in [administrative function]

Self-starter

Attention to detail

Microsoft Office skills

Filing and data archiving

Insurance eligibility verification

Data Entry

Typing

Computer Proficient

Prioritization

Filing

Core Accomplishments

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Administration

Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use.

Professional Experience

April 2012 to September 2012

Best Builders Temple Hills, MD

Administrative Assistant/ Human Resources Asst

Answer telephone, greet visitors, open/sorts & prioritize mail. Order supplies and equipment. Handles photocopying, filing & faxing. Drafting contracts and general correspondence, conduct special projects and other tasks as assigned. Coordinates travel and hotel reservations; prepared itineraries. Prepared check requests and expense reports, and tracks on-going expenses against budget to ensure correct accounts have been charged. Prepare new hire and benefit packages, maintain time of attendance sheets, process payroll, new hire information, address changes and terminations.

2005 to 2011

ADT Security Services, Inc Alexandria, VA

Administrative Coordinator

Review all GSA & Non government contracts for accuracy.

Process all FSD contracts; calculate all system orders, enter sales reps code to ensure payroll for all salesmen, prepared requests for write-offs, cancellations & reclassifications.

Process Invoices and send for payments.

Knowledge of security systems, monitoring/maintenance and requirements for payment of various federal government agencies.

Manage all tax exemptions pertinent to all state and federal contracts.

Updating GSA sales records & delivering complete and accurate job packages to field offices.

Maintain accurate data and control logs using the accounts list, ensure reports and invoices are distributed to correct account administrator for further handling, data entry & filing.

January 2004 to January 2005

Silver Springs, MD

Human Resources Asst

Calculate and Input 3000 Employees payroll using ADP.

Process new hires information, address changes, promotions, transfers, termination, direct deposits, tax changes, and retros.

Close out files when employee resigns, retire or transfer calculate final pay.

Resolve timecard issues for staff and supervisors.

Coordinate special pay, leave calculations, retroactive payments and back pay documents and submit to supervisor for signature.

Code supplemental payroll for correct order processing & filing.

2003 to 2003

Camp Springs, MD

Seafarers - Accounting Clerk

Prepare cash flow reports, cash receipts, and cash disbursements entries, bank deposits, and maintain accounts receivable records, data entry.

Code daily deposits summaries, made folders and data enter a/p journal entries.

Photo copying, back up for flash report, trustee report, accrued expense reports and file copies.

Input data and update open invoices.

Prepare monthly journal entries, distribute mail bag, and fabricate inter office billings.

Count cash from the cafeteria and prepared daily deposit slip for bank deposit.

January 2001 to January 2002

DPW Washington, DC

Clerical Assistant

Received incoming correspondence, reports, and other pertinent documents, and refers them to supervisor for further dissemination.

Review incoming and outgoing mail; maintain files and folders utilize established research systems, and respond to inquiries from staff.

Maintain time of attendance sheets.

Answered incoming calls and redirect callers to appropriate staff for further assistance, performed as central information resources person regarding daily activities of the organization, both orally and written.

January 1999 to January 2001

US Premiere Federal Credit Union Washington, DC

Member Service Rep

Assisted Members with financial transactions, open and close personal and business accounts, dispersed checks, and made deposits, transferred accounts, count money and balance ATM machine, type and evaluate surveys, answered phones, fax, mailing, and calculating daily transactions.

Education

1999 University of the District of Columbia, Washington DC

None Business Management

1989 Tesst Technology Inst. Alexandria, VA

Ceriticate Computer Applications

1994 Potomac High School Hills, MD

Diploma General Education

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