Information Technology Technical Support

Ronnie Sills Jr

Email: ********@**********.***

Address:

City: Lauderhill

State: FL

Zip: 33313

Country: USA

Phone: 954-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings, and detail-oriented professional with strong technical skills with the ability to learn concepts quickly.

Educational Background:

High School Dipolma from University of Phoenix, Fort Lauderdale FL 1/2001 to 3/2012 (Information Technology)

Job History / Details:

Career Overview

Recent graduate with excellent research, time management and problem solving skills. Ability to function at a high level in a wide variety of settings, and detail-oriented professional with strong technical skills with the ability to learn concepts quickly.

Qualifications

Detail oriented

Programming and design skills

Database design

Windows and Linux

Computer application

Network/server maintenance

Microsoft MCP Certified

Proficiency in TCP/IP protocols

Information security

Technical help desk experience

Knowledge of programming languages: Java/C/C

Strong problem solving/troubleshooting skills

Technical Skills

Skills Experience Total Years Last Used

Java Programming Beginner 1 2012

ASP.NET Beginner 1 2012

C Beginner 1 2012

Accomplishments

Application Design

Used object-oriented design/programming to design new stand-alone application.

Work Experience

March 1999 to January 2001

The Answer Group North Lauderdale, FL.

Technical Support Rep.

Installed software, modified and repaired hardware and resolved technical issues.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Education and Training

2012 University of Phoenix Fort Lauderdale, FL

Bachelor of Science Information Technology

Certifications:

CompTIA A, Network, and Security

Microsoft: MCP, and currently on track for MCTS/MCITP, with CCNA

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