Customer Service Representative

Jenny Correa

Email: ********@**************.***

Address:

City: Bolingbrook

State: IL

Zip: 60440

Country: USA

Phone: 630-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Personable and deadline-drive Customer Service Representative experienced working in fast-paced environment. Solid team player who offers positive and cooperative attitude.

Educational Background:

High School Dipolma from Jane adams resource corparation, Chicago IL 1/2001 to 6/1998 (General studies)

Job History / Details:

Career Overview

Customer Service Representative - Client Relations Data Entry Results-driven Customer Services Representative with a proved ability to establish rapport with clients; excellent communicator with 3 years in a demanding call center environment as a Customer Service Representative.

Core Strengths

Telecommunication skills

Adaptability

Creative problem solver - customer service expert

Excellent communication skills

Active listening skills

Adaptive team player

Seasoned in conflict resolution

Energetic work attitude

Strong client relations

Fast learner

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.

Up-sold products and motivated customers to upgrade current product plans.

Professionally processed 60 calls per day, providing information and service to ensure customer satisfaction.

Work Experience

August 2009 to Current

US Cellular Bolingbrook, IL

Customer Service Representative

Answered an average of 60 calls per day by addressing customer inquiries, solving problems and providing new product information; directed calls to appropriate individuals and department;.promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

August 2004 to July 2005

Sharp Electronics - Adecco Staffing Bolingbrook, IL

Customer Service Representative

Answer calls in a high volume call center for television warranty department; explained warranty coverage; answered warranty complaints; scheduled appointment for television repair; input data under customer accounts;

recommended update of warranty; transferred and directed calls to appropriate departments.

October 2000 to August 2004

Holiday Inn & Suites Bolingbrook, IL

Front Desk / Night Audit Associate

Greeted, registered and assigned rooms to guests of hotels or motels;

issued room keys and escort instructions to bellhops; kept records of room availability and guests' accounts, manually or using computers; scheduled and confirmed reservations; performed bookkeeping activities, such as balancing accounts and conducting nightly audits; posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers; computed bills, collected payments and made change for guests; contacted housekeeping or maintenance staff when guests reported problems.

Educational Background

1998 Jane Adams Resource Corp Chicago, IL

GED

US Cellular Completion in Customer Service Certificate

US Cellular Introduction to Call Center Technology Certificate

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