Data Entry Customer Service

Office Professional AVL Oct *th (Virginia Beach)

Date: 2012-09-21, 6:01PM EDT

*******@*****.***

Interested in a F/T (will consider some P/T) office position.

Bilingual, fluent in English and Spanish. Data Entry and Call Center experience.

Serious Inquiries Only!

Carol Aird-Lee

Virginia Beach, VA 23452

Phone: 347-***-**** Email:*******@*****.***

Skills: Bilingual, fluent in English and Spanish. Computer literate, knowledgeable of the following programs: Windows XP, Microsoft Office (Excel, Word, Outlook, Power Point), Act, NextGem, Navision. Type approximately 40wpm. Call Center and Data Entry experience.

Experience:

05/2012 - Present Bilingual Multimedia Research Analyst, Chesapeake, VA

Kantar Media

Interpret and source market research data, using company methodology. Enter discoveries into data entry system with a minimum of 96% accuracy. Code 800+ ads per day, maintaining company standards and helping department stay ahead of deadlines.

12/2011 - 04/2012 Mental Health Therapy Aide

Creedmoor Psychiatric Center, Queens Village, New York

Worked as a part of the nursing staff, assisted with direct care as needed. Monitored patients safety, assist with ADL activities, assisted nurse in administering medication, escorted patients to and from appointments, monitor eating activities, document progress and incidents in patient files.

03/2011 - 12/2011 Clerical / Data Entry

First Source Staffing, Brooklyn, New York

Completed several temporary assignments in an Administrative, Clerical and Data Entry capacity.

05/2009 - 09/2010 Credentialing Supervisor

Lenox Hill Interventional P.C., New York, New York

Credentialed new and existing physicians. Served as liaison with participating HMO's and addressed discrepancies as they arise with physicians credentials. Maintained and generated weekly reports.

06/2004 - 10/2008 Cost Accountant / Data Entry

Samuel Aaron International, Long Island City, New York

Maintained all pricing for all Sales Orders within two separate price matrices. Maintained component pricing within system. Address pricing discrepancies between Sales Team/Vendors ensuring accuracy. Maintained and generated daily, weekly and monthly gross margin and gold reports. Call Center environment.

11/2002 - 04/2004 Housing Specialist

Interim Housing Inc., Brooklyn, New York

Assisted homeless families in attaining permanent housing, case load of 25-40. Met with families bi-weekly to review needs and progress. Referred them to Social Service programs based on their individual evaluations and needs. Facilitated Independent Living workshops to prepare consumers for independent living. Maintained bi-weekly progress notes until consumers were housed permanently.

05/2001 - 11/2002 Bilingual Overseas Customer Service Representative / Data Entry

Samuel Aaron International, Long Island City, New York

Entered Sales Orders into two separate systems. Ordered, shipped and tracked components to manufactures to ensure orders jewelry was completed on time to pass quality control and ship to vendors by designated due dates. Call Center environment.

Education: Brooklyn College CUNY, Brooklyn, New York

09/1999 - 05/2001 Attended for two years with a focus on Business.

References: Furnished upon request.

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