Customer Service Representative

irene contreras

Email: ********@*********.***

Address:

City: moreno valley

State: CA

Zip: 92551

Country: USA

Phone: 310-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Friendly and enthusiastic [receptionistAccountable [cashierAttentive Customer Service Representative with [5 ) years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility. ] demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.] who consistently meets customer service satisfaction goals.

Educational Background:

High School Dipolma from venice high, Culver City CA 1/2001 to 6/1978 (bussiness)

Job History / Details:

Summary

Friendly and enthusiastic [receptionistAccountable [cashierAttentive Customer Service Representative with [5 ) years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

] demonstrating a high level of ownership and initiative. Quick and effective at decision making and maintaining excellent customer service throughout the sales process.] who consistently meets customer service satisfaction goals.

Highlights

medical records, scanning records, customer service,

Cash handling and management

Cash register expertise

Highly customer service-oriented

Superior communication skills

Positive and friendly

Cheerful and energetic

People-oriented

telephone skills, claim mailingUnderstanding of diverse communities

Valid California Driver's License

Accomplishments

Won the Customer Service Associate of the Month Award, [november 2005Fielded and processed up to [114] calls per day with consistently successful outcomes.

Experience

November 2006 to March 2011

jjr medical data systems marina del rey, california

claims processer

Greeted customers in a timely fashion, while quickly determining their needs.

Worked as a team member to give the highest level of service to customers.

Checked that appropriate changes were made to resolve customers' problems.

Referred unresolved customer grievances to designated departments for further investigation.

November 2000 to November 2006

moldex-metric Inc culver city, californoa

receptionist

answered phones, took multiple calls daly,transfered calls, open daily correspondence, and dristribute to departments, daily check total and prepaired daily deposits, production entry from departments

Education

12 venice high culver city, california

High School Diploma bussiness

Business Development training

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