Customer Service Representative

Andrew Moss

Email: ********@**********.***

Address:

City: Bend

State: OR

Zip: 97701

Country: USA

Phone: 541-***-****

Skill Level: Any

Salary Range:

Primary Skills/Experience:

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Educational Background:

High School Dipolma from Idaho State University, Pocatello ID 1/2001 to 3/2000 (Dental Lab Technology)

Job History / Details:

Career Overview

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths

Cash management

Strong organizational skills

Listening skills

Store maintenance ability

Training development aptitude

Trusted key holder

Fast learner

Adaptive team player

Accomplishments

Customer Service

Received positive feedback from guests and created repeat busines.

Handled guest complaints, maintaining a positive dining experience for all rest.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans.

Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Work Experience

November 2012 to August 2012

Ceramicraft Dental Laboratories Bend, OR

Ceramist

Managed the production of crown and bridge work.

Trained employees to ensure quality control standards.

July 2005 to December 2011

Highland Dental Lab Bend, OR

Owner/Manager

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Trained new employees by providing knowledge of specific tasks and policies.

Interacted with patients by providing custom shades for Dentists.

Processed daily invoices and billed renewed invoices to clients.

April 1998 to March 2000

Denny's Bend, OR

Server

Greeted seated customers entering the restaurant.

Trained new employees by providing knowledge of specific restaurant tasks and policies.

Interacted with customers and took orders.

served drinks and food.

maintained a pleasant environment for customers and coworkers.

March 1997 to February 1998

Kinko's Copy Oceanside, CA

Customer service

Greeted customers entering the store to ascertain what each customer wanted or needed.

Received multiple reviews acknowledging my level of dedication to excellent customer service.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Prevented store losses using awareness, attention to detail and integrity.

Maintained positive attitude to make customer's shopping experiences memorable and pleasant.

Responsible for ringing up customers in a timely manner.

Answered customer questions regarding store merchandise, department information and pricing.

Regularly sought opportunities to up sell and add on additional merchandise.

Asked open-ended questions to assess customer needs.

Routinely answered customer questions regarding merchandise and pricing.

Educational Background

2000 Idaho State University Pocatello, ID

Associate of Applied Science Dental Lab Technology

Maintained a 3.6 GPA with two children and a part time job.

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