Customer Service Sales

Experienced in customer service, Retail and food service (Brooklyn )

Date: 2012-09-27, 1:37PM EDT

************@***.***

Jessica Pelletterie

*** ***** ******, ***#, **

Brooklyn, NY 11211

347-***-****-- cell

************@***.***

PROFESSIONAL EXPERIENCE

I have a solid background in customer service.With my previous employers, I was able to get a more hands

on experience in dealing with various clients.My goal is to be a part of a well motivated, organized and

productive establishment.

EMPLOYMENT HISTORY

FootDrx -- New York, NYAugust 2011 -- June 2012

Medical Biller/Receptionist-When needed (Part- Time)

Responds to patient telephone inquiries

Greets patients upon arrival, checks appointment sheets against patients' cards, and makes sure the patient's medical records are available to the physician

Maintains patient files and medical records by gathering and placing in proper sequence admission records, treatment records, and laboratory results; completes patient charts. Maintains records of monetary charges to patients and forwards them to the office manager

Performed all aspects of billing (entered data entry, sent claims electronic and by paper, post insurance payments form Eobs, and Contacted insurance carriers for claim status verification and unpaid claims)

Starbucks -- New York, NYAugust 2009 -- July 2010

Sales Associate (Full- Time)

Assisting customers

Cashier

Helped fellow employees maintain the sales floor

Re-stocked items on the floor as needed

Assisted in remodeling the sales floor

Glamour Shots Portrait Studio -- Elmhurst, NYNovember 2005 -- May 2007

Booker/ Customer Service Representative (Full- Time)

Responsible for greeting customers

Handled heavy customer's incoming and out going calls

Revised and updated customer file information

Heavy filling/data entry

Monitored and inspected incoming packages and scheduled pick up for outgoing packages

Especially For You Creations -- Rego Park, NYJanuary 2002 -- October 2005

Bookkeeper/ Customer Service (Part- Time)

Responsibilities included coordinating promotional materials,

Duties included handling heavy incoming and out going calls to customers,

Preparation of purchase orders and invoices for vendors, and other secretarial office duties, i.e., typing,

copying, faxing, filing and large mailing projects.

SUMMARY OF QUALIFICATIONS

Motivated team player and quick learner who adapts quickly to changes.

Proactive approach to identifying and solving problems.

Computer Skills: Microsoft Office - Basic, Mac, Outlook Express, Windows XP, Internet Browser, 40wpm

EDUCATION

Long Island City, NY

William Cullen Bryant High School September 2001 -- June 2004

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